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New Member

Unable to Start MSE Platform

I have a 3355 MSE, that I have just upgraded to the following IOS 7-5-102-101, all went well with the install, ran through the wizzard etc.  The issue I am experiencing is as follows:

1. /etc/init.d/msed status  Output: STATUS: System components were updated during installation. Please reboot the device using the "reboot" command.  This occurs every time I reboot.

2. /etc/init.d/msed start      Output:  Exacly the same

3.  /etc/init.d/msed stop      Output: MSE shutdown not completed yet. Please try again

Each upgrade I have completed on the MSE, has always had different issues on completion. HELP!!!!!!!

9 REPLIES
New Member

Unable to Start MSE Platform

I have solved the issue, if anyone is experiencing these issues, please follow the instructions below:

Remove the following:

rm -rf /opt/oracle

rm -rf /opt/data

rm -rf /opt/mse

Run Setup again, make sure all fields are correct

Issue the reboot -r now command

You may have to manually start the MSE

/etc/init.d/msed start

New Member

Hi Neville,

Hi Neville,

i´m facing exactly the same problem after upgrading from 7.5 to 8.0. Since the MSE is only accessible via VSAT, i have to be sure what i´m doing next... If you say "run setup again", do you mean the Setup.sh or installing the MSE with the bin-File?

TiA, Michael

New Member

Hi Michael

Hi Michael

Yes run setup.sh after the following

Remove

rm -rf /opt/oracle

rm -rf /opt/data

rm -rf /opt/mse

I had to manually start the MSE (/etc/init.d/msed start)

Im glad to say that this worked for me, hope it does for you.

New Member

Hi Neville, after rm all

Hi Neville, after rm all Folders naturally the setup.sh was also removed, so i had to reinstall the MSE Application. The Good news is, that after all the MSE works properly and after adding the MSE to the WLCs auth-list the NMSP runs perfectly.

BR, Michael

New Member

Thats great as long as it is

Thats great as long as it is now working.

New Member

I just had to do this on a

I just had to do this on a AIR-MSE-3355-K9

the first indication of the upgrade was going to be an issue is that the backups had stopped working about 3 weeks before.

before doing the above:

rm -rf /opt/oracle

rm -rf /opt/data

rm -rf /opt/mse

be sure that you have saved off your licensing!!! cant stress this enough..

i was going from 8.0.110.10 to 8.0.130.0

thanks all!!!

New Member

Thanks Neville, this post

Thanks Neville, this post helped me a lot as I hit the same issue from upgrading a MSE 7.4 to 8.0.130

The following are the commands I used (in order):

/etc/init.d/msed stop

rm -rf /opt/oracle

rm -rf /opt/data

rm -rf /opt/mse

cd /opt/installers

./CISCO-MSE-L-K9-8-0-130-0-64bit.bin

reboot

/opt/mse/setup/setup.sh                   - set the Prime to MSE password

Hall of Fame Super Silver

Re: Unable to Start MSE Platform

I'm always grateful when people post the solutions:)

It does help when searching for an answer! Thanks for posting!

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***
New Member

I followed the same procedure

I followed the same procedure and it worked, but I don't think you have to delete this folders.

After the first try I managed to get the MSE working when I executed the setup.sh, but the MSE was unreachable in PI. The only thing I did at the setup.sh was:

1. Menu Mode

6) Prime Infrastructure password

<Set password and reboot>

The last step for me was to change the username and password in prime 3 (Services > Mobility Services Engines > <Choose your MSE in the right pane> > Edit configuration top right drop down menu > Enter user: admin password: <password entered in setup.sh>.

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