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View RX neighbors for selected radio does not show any information

For some but not all of our WLCs, our WCS is not able to View RX neighbors for selected Radio in the maps.

WLC is running 4.1.171-code, WCS is using 4.1.83 Base+Location.

I use Monitor-Maps, slecet a map and hover with my mouse over one of the APs to select "View RX-neighbors".

The error-message appearing is:

"There are no RX neighbors for selected radio."

Who knows help about this ?

New Member

Re: View RX neighbors for selected radio does not show any infor

Hi. I've run into this before with one 1242 AP in LWAPP mode. I was running on my 4402 WLC. I had users report a dead spot in the plant and when I looked at the heat map it told me the following. The A radio was not detected. The BG radio was detected but did not have any client counts on it. Also when I told the AP to view RX neighbors it said that there were no RX neighbors for the selected radio. I thought the AP had a hardware failure due to the fact that the 1242 doesn't have the modular radios like the first gen 1200's. So, I had the unit replaced with a brand new one. When I had the chance to TFTP recover the original, the A radio was detected again. I converted the AP back to LWAPP and it worked without any issues. I attribute this to a bad LWAPP upgrade / code corruption. I'd recommend to TFTP recover one of the AP's and set it back up again in LWAPP mode to see if the problem is resolved. Hope this helps!

View RX neighbors for selected radio does not show any informati

Cannot see all the RX neighbors on the Monitor > AP Radio detail page.


Symptom: Complete list of neighbors is not shown.


Conditions: This occurs when the list is longer.

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