Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

WCS Serial Number - Where can I find it?

Hi There,

We are running WCS 4.2 on linux. I need to find the serial number of the software so I can raise a TAC case. Does anyone know how to find the serial number? I cant see it via the GUI.

Thanks

10 REPLIES
Hall of Fame Super Gold

Re: WCS Serial Number - Where can I find it?

Help -> About

New Member

Re: WCS Serial Number - Where can I find it?

I'm afraid on my system it only gives the following

Version

Type

Number of licensed AP's

But it does not give me the serial number of the software..

New Member

Re: WCS Serial Number - Where can I find it?

Hi Serotonin,

have you finally found the serial number of your WCS?

I've the same problem with a Windows version.

Thank you

Re: WCS Serial Number - Where can I find it?

There is no serial number as Cisco does not provide you with the server. You have a part number WCS-STANDARD-K9 for example and a license.

New Member

Re: WCS Serial Number - Where can I find it?

I have the same issue.

I have license violation but my AP count including not connected does not add up to the violation count.

New Member

Re: WCS Serial Number - Where can I find it?

In the end I raised a TAC and used the "call cisco" option. They had to run through the Smartnet contracts and then created a ticket. So no serial number for the prioduct. You just have to speak to Cisco to riase a TAC case.

HTH

Re: WCS Serial Number - Where can I find it?

That is what I mentioned earlier as I am in TAC :-)

No serial number for WCS, it's a software, with a software license, there is no hardware involved for serial number.

Please mark this resolved if it's the case.

New Member

Re: WCS Serial Number - Where can I find it?

For anyone that searches for this same answer - you would go Help/About and grab your Host Name information (since there is no serial number) and plug this into the Serial Number field when opening an SR with Cisco.

No need to call TAC.

-Robert

New Member

WCS Serial Number - Where can I find it?

All:

It is corect that WCS has no Serial Number but for refernce to open a TAC case you generally need the PAK  (Product Auth Key) which is sent when the product is purchased. Other then that the Hostname is next best.

Hall of Fame Super Silver

Re: WCS Serial Number - Where can I find it?

You are correct. The license and pak files can be accessed in the WCS license area.

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***
5264
Views
10
Helpful
10
Replies