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New Member

wireless client automatic logout

We have wireless network with a WLC 5508 and 30 AP

We have 3 SSID:

Guest ( no authentincation)

Vip ( 802.1x)

Staff ( web authentication)

SSID Guest and Vip work well without problem.

SSID Staff usually have around 40 clients, about 8 of them  work wel, all other clients (around 32)  will automatic logout after 5  minutest to 10 minutes connect to the SSID Staff. client timeout of SSID staff is 7200s. Clients are  Iphones, Ipads, androids, laptops. We use internal web authentication.

Could you help me identify the problem ?

Thank you.      

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

Re: wireless client automatic logout

There isn't a doc. Just search the forum as changing the idle time is the fix for iOS devices.

Sent from Cisco Technical Support iPhone App

-Scott
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11 REPLIES
Hall of Fame Super Silver

Re: wireless client automatic logout

Set the idle timer to around 2-4 hours and that will fix the issue. When an iPhone or iPad goes to sleep, they will timeout after 300 seconds which is the default idle timer. This doesn't affect any other type of devices, just iOS.

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***
New Member

wireless client automatic logout

thank Scot Fella, so many clients get the same problem make me confuse

Hall of Fame Super Silver

Re: wireless client automatic logout

Only iOS devices will timeout after 5 minutes. All the others will timeout after the session timer which I normally set to 8-12 hours or if they disconnect, or switch to a different Ssid.

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***
New Member

wireless client automatic logout

could you show me technical doc about 5 minutes idle timeout of iOS device ?

thanks

Hall of Fame Super Silver

Re: wireless client automatic logout

There isn't a doc. Just search the forum as changing the idle time is the fix for iOS devices.

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***
New Member

wireless client automatic logout

I have test with 1 iphone 4 (ios 5.1) and 1 iphone 4 ( ios 6.1.2), they operation quite different when I change idle timeout long time like your advice.

thank you for big help

Hall of Fame Super Silver

Re: wireless client automatic logout

Newer WLC code versions have the idle timer on the WLAN or else it is located on the GUi's Controller tab.

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***
New Member

Re: wireless client automatic logout

I have setup client timeout of SSID Staff is 7200s on WLC

Hall of Fame Super Silver

Re: wireless client automatic logout

You need to set the idle timer and that has to be lower than the session timer

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***
Hall of Fame Super Silver

Re: wireless client automatic logout

I would set the idle timer to 7200 and the session to 14400.

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***
New Member

wireless client automatic logout

I will test and update result. thanks

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