Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

wireless losing connection to wired network and lan

I have a customer that has an 871W ISR. They are using WEP encryption and a mix of b and g cards. Recently they have started losing connection to all of their wired network resources and the wan, but they don't lose association with the 871W itself. They show excellent signal strangth and keep their IPs. A reboot of the router immediately fixes the problem. There seems to be no pattern or common event that triggers any of this. Anyone else seen this problem before? It started happening after I did a sh tech and the router locked up halfway through it, so I had to reboot. I've reloaded the image thinking that may fix the problem and it has not.


Re: wireless losing connection to wired network and lan

You can clear the interface statistics on the Detailed Status tab, and let traffic run for a time, then refresh the statistics. The ratio of errors to good packets sent and received should be better than it was prior to the test.