I am currently in a situation where our primary 5508 failed, our secondary 5508 took over, and we RMA'd the primary. Now that I have received the primary RMA device, I am stuck with what to do with it. I know that I need to transfer the licensing and have found documentation on that but what does the rest of the process look like? Do I just plug it back in using the redundancy port and away we go? I assume there are additional steps but I am having trouble finding documentation on it. Please help! Thanks in advance,
I presume you are not running HA SSO.
So if this is the case ...
Your old Primary and your current Secondary probably have the same configuration and the only difference between the two are the IP addresses.
So what you do is go to the Secondary and copy the configuration to a client where you can "massage" the file. Open the file and change the IP addresses.
Configure the replacement unit for reachability, upgrade the firmware to be the same level as the Secondary WLC and copy the file across.
Normally, for a 5508, I always use the Service Port to upload the config because I don't have to be scampering around looking for an GLC-T. I just give the Service Port a /30 address and assign my laptop with the 2nd IP address.
Scott has mentioned before that the login credentials need to be changed and I don't seem to remember where his posts are. Give it a few hours and when he wakes up he should be able to add some more details.
Thanks for the reply. To be honest, I do not know if we are running HA SSO or not. Is that tied to the version we are running? This is actually for a client of ours and I have never had to do an RMA in a HA environment. I am picking up the info as I go This is definitely helpful. I am hoping to give good enough instructions to the customer so I do not have to go out there and do it, as its 3 hours away. Thanks again, hope to hear more about the part you weren't sure about.
You need to configure the new WLC and also make adjustments to the HA wlc. Hopefully you had a backup of the WLC configuration or else you will have to rebuild it. Also, WebAuth bundles and certificates needs to be uploaded to the WLC also. The recommended HA code version is v22.214.171.124 MR1. The backup WLC will not push the configuration to the primary.
Sent from Cisco Technical Support iPhone App
I am in this situation - sort of!
I have two HA pairs of 5508 that I am swapping over due to wanting the licenses swapped and Cisco refused to accomodate us by other means :/
i.e. I have A-B HA pair and C-D HA pair but I want A and C to swap locations, and B and D to swap locations.
AB have base 50 AP license, CD have base 100 AP license (I want the 100 license in AB locations, without messing with the AB config)
AB and CD are in a mobility group to add to the mess :p
All 4 are 5508s, B and D have HK SKU.
Both HA sets are running SSO and 7.6.130
I am doing the primary first of each but encountered the issue that the config backup does not contain any redundancy configuration! :(
You have to fail over to the HA controllers and pull out the primary. Then you have to take the primary off line and factory reset them and then set them up for the basic ap SSO configurstion. See this link in replacing WLC in SSO.
when in AP SSO, the configurstion backup is only from the active box.
Thanks Scott. After a few mishaps I figured that this basic config involves:
- Recover-config and reboot
- Enter the correct management address, subnet, VLAN tag, LAG parameters as the former primary unit and the rest can be garbage? -> reboot
- Login and enter:
Ok I followed the above procedure exactly this time and it worked just fine.
The only remaining question is around mobility macs: my A&B HA pair is in a mobility group with C&D. It's not 2-way.. the WLANs from C&D are available anchored on A&B but not the WLAN from A&B at C&D.
The config on A&B has 2 mobility members:
itself with management IP and A's burnt-in MAC as it's mobility mac
C&D with C&D's management IP, and C's burnt-in MAC
Now that I've removed WLC A, taken it to site C, removed WLC C, put in WLC A and synched with D, it has retained the same mobility MAC.
At the moment it's still running Active on the secondary unit (D) and I'm worried that when I fail back to C(ex-A) it might cause issues with the mobility.