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New Member

WLC for GUEST network hangs and requires restart

I have a remote site customer that is getting support calls saying that guest users cannot login to the wireless "guest" network. When they try to access it, the browser hangs up when trying to load the redirect page.

When they restart the controller, it begins working again. The WLC version is 5.0.148.0. Has anyone seen this issue? If not, what would be the best way to troubleshoot?

Thanks for any help.

3 REPLIES
Bronze

Re: WLC for GUEST network hangs and requires restart

Someitmes the issue can occur if the WLAN name is incorrect, check if the WLAN name is configured correctly

Bronze

Re: WLC for GUEST network hangs and requires restart

5.0.148.0 has a lot of bugs, suggest you to keep on using 4.2.112 at this moment until the maintenance release of version 5 comes out. This is one of its bug: CSCsm98250.

Symptom:

Webauth and controller access via HTTP or telnet/SSH stop working.

Conditions:

After the controller was upgrade to 5.0, ramdomly webauth, and controller access via HTTP or telnet/SSH stop working.

Workaround:

Reboot controller.

New Member

Re: WLC for GUEST network hangs and requires restart

We have the same issue too.

It took us 5 minutes to open the WLC management website.

After we rebooted it, everything begins working again.

WLC Version is 5.0.148

WLC4402

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