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New Member

WLC5670 - AP reboot issue

Hi Folks,

 

I've a WLC 5670 with AIR-CAP3602I and sometimes all connected AP's restarts and I can't figure out why this is happening.

 

can someone help on this?

 

find the attached logs for more details

 

best regards,

Alcides

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

Open a TAC case.  My peer

Open a TAC case.  My peer mentioned to me that two of his clients had the same issue and had the unit RMA'd.

-Scott

-Scott
*** Please rate helpful posts ***
23 REPLIES
VIP Purple

Hi Alcides,

Hi Alcides,

What version of IOS-XE you run on this 5760 ?

Below may indicate wrong regulatory domain AP connected & 5760 rejecting the registration of them

*Oct  6 10:25:48.201: *%LWAPP-3-RD_ERR6: 1 wcm:  APs (1cde.a7e8.c6e0) regulatory domain (-C) is not supported in country (ZA ), slot 80211a (1) supports -E  
*Oct  6 10:25:48.203: %LINK-3-UPDOWN: Interface Capwap39, changed state to up
*Oct  6 10:25:48.247: *%LWAPP-3-VENDOR_PLD_VALIDATE_ERR: 1 wcm:  Validation of SPAM Vendor Specific Payload(155) with length=10 failed - AP  1c:de:a7:e8:ad:c0  
*Oct  6 10:25:48.247: *%LWAPP-3-RD_ERR6: 1 wcm:  APs (1cde.a7e8.adc0) regulatory domain (-C) is not supported in country (ZA ), slot 80211a (1) supports -E  
*Oct  6 10:25:48.250: %LINK-3-UPDOWN: Interface Capwap40, changed state to up
*Oct  6 10:25:48.550: %LINEPROTO-5-UPDOWN: Line protocol on Interface Capwap38, changed state to up
*Oct  6 10:25:48.607: *%LWAPP-3-VENDOR_PLD_VALIDATE_ERR: 1 wcm:  Validation of SPAM Vendor Specific Payload(155) with length=10 failed - AP  1c:de:a7:e8:c7:00  
*Oct  6 10:25:48.608: *%LWAPP-3-RD_ERR6: 1 wcm:  APs (1cde.a7e8.c700) regulatory domain (-C) is not supported in country (ZA ), slot 80211a (1) supports -E  

 

Check correct regulatory domain AP are in use. Refer this for detail

http://www.cisco.com/c/en/us/products/collateral/wireless/aironet-1300-series/product_data_sheet0900aecd80537b6a.html

HTH

Rasika

**** Pls rate all useful responses ****

New Member

Hi Rasika, This part of

Hi Rasika,

 

This part of regulatory domain is about one new AP that we've bought that is on AIR-CAP3602I-C-K9. the issue that I'm facing is that I get my AP's restarting on regular basis. and I can't figure out the reason  why.

 

best regards,

Alcides

Hall of Fame Super Gold

Check the uptime of the

Check the uptime of the individual APs.  If they rebooted, then check the cabling.

New Member

Hi Leo, I've 42 APs

Hi Leo,

 

I've 42 APs configured on my controller do I've to check each one? because all of them reboot time to time.

 

Best regards,

Alcides

Hall of Fame Super Gold

Still doesn't answer the

Still doesn't answer the question about faulty cabling.  Check every AP that bounces.  If the AP reboots, then you need to determine why first.  Cable will always be your "usual suspect".  

New Member

Hi Leo, I found that it

Hi Leo,

 

I found that it happen because spanning-tree issue... I found this log on Switch Core 6509 when the AP's was unavailable 

 

008694: Nov  3 11:34:51 GMT: %SPANTREE-2-LOOPGUARD_BLOCK: Loop guard blocking port Port-channel4 on VLAN0401.
008695: Nov  3 11:34:53 GMT: %LINEPROTO-5-UPDOWN: Line protocol on Interface TenGigabitEthernet3/5, changed state to down
008696: Nov  3 11:34:53 GMT: %LINEPROTO-5-UPDOWN: Line protocol on Interface TenGigabitEthernet3/13, changed state to down
008697: Nov  3 11:34:53 GMT: %LINEPROTO-5-UPDOWN: Line protocol on Interface Port-channel4, changed state to down
008698: Nov  3 11:34:53 GMT: %LINK-3-UPDOWN: Interface TenGigabitEthernet3/5, changed state to down
008699: Nov  3 11:34:53 GMT: %LINK-3-UPDOWN: Interface Port-channel4, changed state to down
008700: Nov  3 11:34:53 GMT: %LINK-3-UPDOWN: Interface TenGigabitEthernet3/13, changed state to down

 

 

How can I prevent this?

 

My Port-channel is configured like This

 

interface Port-channel4
 description Link to WLC-01
 switchport
 switchport trunk native vlan 3
 switchport trunk allowed vlan 4,400-402,993
 switchport mode trunk
 logging event link-status
 spanning-tree portfast edge trunk
 spanning-tree bpduguard disable

 

Hall of Fame Super Gold

spanning-tree portfast edge

 spanning-tree portfast edge trunk
 spanning-tree bpduguard disable

Please take these two lines OFF your configuration.

New Member

Hi Leo, Thanks for your

Hi Leo,

 

Thanks for your attention,

 

 

Even with that line off I can't get ride off the spanning-tree issue

 

008760: Nov  5 11:46:34 GMT: %SPANTREE-2-LOOPGUARD_BLOCK: Loop guard blocking port Port-channel4 on VLAN0401.
008761: Nov  5 11:46:35 GMT: %LINEPROTO-5-UPDOWN: Line protocol on Interface TenGigabitEthernet3/5, changed state to down
008762: Nov  5 11:46:35 GMT: %LINEPROTO-5-UPDOWN: Line protocol on Interface TenGigabitEthernet3/13, changed state to down
008763: Nov  5 11:46:35 GMT: %LINEPROTO-5-UPDOWN: Line protocol on Interface Port-channel4, changed state to down
008764: Nov  5 11:46:35 GMT: %LINK-3-UPDOWN: Interface TenGigabitEthernet3/5, changed state to down
008765: Nov  5 11:46:35 GMT: %LINK-3-UPDOWN: Interface Port-channel4, changed state to down
008766: Nov  5 11:46:35 GMT: %LINK-3-UPDOWN: Interface TenGigabitEthernet3/13, changed state to down

 

 

 

Best Regards,

Alcides

Hall of Fame Super Gold

Post the configuration of the

Post the configuration of the interfaces Ten 3/5, Ten 3/13 and PO4.

 

Also post the output to the command "sh run | i loopguard".

 

I want to see if you've got "spanning-tree guard loop" enabled or not.  This is the command that's shutting down your ports.

 

 

New Member

interface Port-channel4

interface Port-channel4
 description Link to WLC-01
 switchport
 switchport trunk native vlan 3
 switchport trunk allowed vlan 4,400-402,993
 switchport mode trunk
 logging event link-status
end

#sh run int ten3/5
Building configuration...

Current configuration : 221 bytes
!
interface TenGigabitEthernet3/5
 switchport
 switchport trunk native vlan 3
 switchport trunk allowed vlan 4,400-402,993
 switchport mode trunk
 logging event link-status
 udld port
 channel-group 4 mode desirable
end

#sh run int ten3/13
Building configuration...

Current configuration : 222 bytes
!
interface TenGigabitEthernet3/13
 switchport
 switchport trunk native vlan 3
 switchport trunk allowed vlan 4,400-402,993
 switchport mode trunk
 logging event link-status
 udld port
 channel-group 4 mode desirable

 

 

 

Port-channel4 is up, line protocol is up (connected)
  Hardware is EtherChannel, address is e02f.6d6a.8530 (bia e02f.6d6a.8530)
  Description: Link to ACFIN-WLC-01
  MTU 1500 bytes, BW 20000000 Kbit, DLY 10 usec,
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation ARPA, loopback not set
  Keepalive set (10 sec)
  Full-duplex, 10Gb/s, media type is unknown
  input flow-control is on, output flow-control is off
  Members in this channel: Te3/5 Te3/13
  ARP type: ARPA, ARP Timeout 04:00:00
  Last input never, output never, output hang never
  Last clearing of "show interface" counters never
  Input queue: 0/2000/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: fifo
  Output queue: 0/40 (size/max)
  5 minute input rate 11800000 bits/sec, 2438 packets/sec
  5 minute output rate 11312000 bits/sec, 1733 packets/sec
     5033959678 packets input, 3102199783887 bytes, 0 no buffer
     Received 52139517 broadcasts (37210897 multicasts)
     0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
     0 watchdog, 0 multicast, 0 pause input
     0 input packets with dribble condition detected
     3860530568 packets output, 3020432044356 bytes, 0 underruns
     0 output errors, 0 collisions, 4 interface resets
     0 babbles, 0 late collision, 0 deferred
     0 lost carrier, 0 no carrier, 0 PAUSE output
     0 output buffer failures, 0 output buffers swapped out

 

 

 

#sh int te3/5
TenGigabitEthernet3/5 is up, line protocol is up (connected)
  Hardware is C6k 10000Mb 802.3, address is e02f.6d6a.8530 (bia e02f.6d6a.8530)
  MTU 1500 bytes, BW 10000000 Kbit, DLY 10 usec,
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation ARPA, loopback not set
  Keepalive set (10 sec)
  Full-duplex, 10Gb/s, media type is 10Gbase-SR
  input flow-control is on, output flow-control is off
  ARP type: ARPA, ARP Timeout 04:00:00
  Last input never, output never, output hang never
  Last clearing of "show interface" counters never
  Input queue: 0/2000/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: fifo
  Output queue: 0/40 (size/max)
  5 minute input rate 8334000 bits/sec, 1629 packets/sec
  5 minute output rate 5568000 bits/sec, 948 packets/sec
     2525964025 packets input, 1570705218143 bytes, 0 no buffer
     Received 19974119 broadcasts (14752425 multicasts)
     0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
     0 watchdog, 0 multicast, 0 pause input
     0 input packets with dribble condition detected
     1868319844 packets output, 1461956537250 bytes, 0 underruns
     0 output errors, 0 collisions, 5 interface resets
     0 babbles, 0 late collision, 0 deferred
     0 lost carrier, 0 no carrier, 0 PAUSE output
     0 output buffer failures, 0 output buffers swapped out

 

 

 

#sh int te3/13
TenGigabitEthernet3/13 is up, line protocol is up (connected)
  Hardware is C6k 10000Mb 802.3, address is e02f.6d6a.8538 (bia e02f.6d6a.8538)
  MTU 1500 bytes, BW 10000000 Kbit, DLY 10 usec,
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation ARPA, loopback not set
  Keepalive set (10 sec)
  Full-duplex, 10Gb/s, media type is 10Gbase-SR
  input flow-control is on, output flow-control is off
  ARP type: ARPA, ARP Timeout 04:00:00
  Last input never, output never, output hang never
  Last clearing of "show interface" counters never
  Input queue: 0/2000/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: fifo
  Output queue: 0/40 (size/max)
  5 minute input rate 4459000 bits/sec, 986 packets/sec
  5 minute output rate 7070000 bits/sec, 925 packets/sec
     2509404833 packets input, 1532247566534 bytes, 0 no buffer
     Received 32283854 broadcasts (22573014 multicasts)
     0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
     0 watchdog, 0 multicast, 0 pause input
     0 input packets with dribble condition detected
     1993938916 packets output, 1559272067390 bytes, 0 underruns
     0 output errors, 0 collisions, 5 interface resets
     0 babbles, 0 late collision, 0 deferred
     0 lost carrier, 0 no carrier, 0 PAUSE output
     0 output buffer failures, 0 output buffers swapped out

 

 

 

Hall of Fame Super Gold

Also post the output to the

Also post the output to the command "sh run | i loopguard".

New Member

#sh run | i loopguardspanning

#sh run | i loopguard
spanning-tree loopguard default

Hall of Fame Super Gold

There you go.  There's the

There you go.  There's the culprit.  Take the off the global command. 

New Member

Hi Leo, thanks for your

Hi Leo,

 

thanks for your attention but after removing that command the problem get worst

 

 

 

008940: Nov  7 10:46:00 GMT: %SPANTREE-2-BLOCK_BPDUGUARD: Received BPDU on port Port-channel4 with BPDU Guard enabled. Disabling port.
008941: Nov  7 10:46:00 GMT: %PM-4-ERR_DISABLE: bpduguard error detected on Po4, putting Te3/5 in err-disable state
008942: Nov  7 10:46:00 GMT: %PM-4-ERR_DISABLE: bpduguard error detected on Po4, putting Te3/13 in err-disable state
008943: Nov  7 10:46:00 GMT: %PM-4-ERR_DISABLE: bpduguard error detected on Po4, putting Po4 in err-disable state
008944: Nov  7 10:46:00 GMT: %LINEPROTO-5-UPDOWN: Line protocol on Interface TenGigabitEthernet3/5, changed state to down
008945: Nov  7 10:46:00 GMT: %LINEPROTO-5-UPDOWN: Line protocol on Interface TenGigabitEthernet3/13, changed state to down
008946: Nov  7 10:46:00 GMT: %LINEPROTO-5-UPDOWN: Line protocol on Interface Port-channel4, changed state to down
008947: Nov  7 10:46:00 GMT: %LINK-3-UPDOWN: Interface TenGigabitEthernet3/5, changed state to down
008948: Nov  7 10:46:00 GMT: %LINK-3-UPDOWN: Interface Port-channel4, changed state to down
008949: Nov  7 10:46:00 GMT: %LINK-3-UPDOWN: Interface TenGigabitEthernet3/13, changed state to down

 

 

Best regards,

Alcides

VIP Purple

Pls attach below outputs from

Pls attach below outputs from your 5760 & 5760 connected switch. If possible attach a diagram showing these connectivity.

 

show run

show spanning-tree summary 

show spanning-tree root

show vtp status

 

HTH

Rasika

**** Pls rate all useful responses ***

New Member

Hi Rasika, Thanks for your

Hi Rasika,

 

Thanks for your attention, I was out that's why the delay in response.

 

Another thing that I'm noting now is that the WLC is rebooting constantly, without a known reason

Find below the output:

 

 

WLC

#show spanning-tree summary
Switch is in rapid-pvst mode
Root bridge for: VLAN0004, VLAN0400-VLAN0402, VLAN0993
Extended system ID           is enabled
Portfast Default             is disabled
PortFast BPDU Guard Default  is disabled
Portfast BPDU Filter Default is disabled
Loopguard Default            is disabled
EtherChannel misconfig guard is enabled
UplinkFast                   is disabled
BackboneFast                 is disabled
Configured Pathcost method used is short

Name                   Blocking Listening Learning Forwarding STP Active
---------------------- -------- --------- -------- ---------- ----------
VLAN0004                     0         0        0          1          1
VLAN0400                     0         0        0          1          1
VLAN0401                     0         0        0          1          1
VLAN0402                     0         0        0          1          1
VLAN0993                     0         0        0          1          1
---------------------- -------- --------- -------- ---------- ----------

#sh spanning-tree root

                                        Root    Hello Max Fwd
Vlan                   Root ID          Cost    Time  Age Dly  Root Port
---------------- -------------------- --------- ----- --- ---  ------------
VLAN0004         28676 c07b.bcd9.1a00         0    2   20  15
VLAN0400         29072 c07b.bcd9.1a00         0    2   20  15
VLAN0401         29073 c07b.bcd9.1a00         0    2   20  15
VLAN0402         29074 c07b.bcd9.1a00         0    2   20  15
VLAN0993         29665 c07b.bcd9.1a00         0    2   20  15

 

a#sh vtp status
VTP Version capable             : 1 to 3
VTP version running             : 1
VTP Domain Name                 :
VTP Pruning Mode                : Disabled
VTP Traps Generation            : Disabled
Device ID                       : c07b.bcd9.1a00
Configuration last modified by 0.0.0.0 at 0-0-00 00:00:00

Feature VLAN:
--------------
VTP Operating Mode                : Transparent
Maximum VLANs supported locally   : 1005
Number of existing VLANs          : 11
Configuration Revision            : 0
MD5 digest                        : 0x63 0x12 0x2F 0x4C 0x55 0x9C 0xB3 0xE7
                                    0x13 0xA7 0xE3 0x0F 0x6B 0xD2 0xC3 0x34

 

Catalyst 6509

#sh spanning-tree summary
Switch is in rapid-pvst mode
Root bridge for: VLAN0002, VLAN0004-VLAN0005, VLAN0100-VLAN0101, VLAN0103
  VLAN0105-VLAN0111, VLAN0123-VLAN0126, VLAN0200-VLAN0201, VLAN0203
  VLAN0205-VLAN0211, VLAN0300-VLAN0306, VLAN0400-VLAN0402, VLAN0720
  VLAN0722-VLAN0723, VLAN0810, VLAN0813, VLAN0850, VLAN0900, VLAN0943
  VLAN0949, VLAN0953-VLAN0954, VLAN0991-VLAN0993
EtherChannel misconfig guard            is enabled
Extended system ID                      is enabled
Portfast Default                        is disabled
Portfast Edge BPDU Guard Default        is enabled
Portfast Edge BPDU Filter Default       is disabled
Loopguard Default                       is disabled
Platform PVST Simulation                is enabled
PVST Simulation Default                 is enabled but inactive in rapid-pvst mode
Bridge Assurance                        is enabled
UplinkFast                              is disabled
BackboneFast                            is disabled
Pathcost method used                    is long

Name                   Blocking Listening Learning Forwarding STP Active
---------------------- -------- --------- -------- ---------- ----------
VLAN0002                     0         0        0         15         15
VLAN0004                     0         0        0         16         16
VLAN0005                     0         0        0          1          1
VLAN0100                     0         0        0          6          6
VLAN0101                     0         0        0          1          1
VLAN0103                     0         0        0          1          1
VLAN0105                     0         0        0          1          1
VLAN0106                     0         0        0          1          1
VLAN0107                     0         0        0          1          1
VLAN0108                     0         0        0          1          1
VLAN0109                     0         0        0          1          1
VLAN0110                     0         0        0          1          1
VLAN0111                     0         0        0          1          1
VLAN0123                     0         0        0          1          1
VLAN0124                     0         0        0         15         15
VLAN0125                     0         0        0          1          1
VLAN0126                     0         0        0          5          5
VLAN0200                     0         0        0          6          6
VLAN0201                     0         0        0          1          1
VLAN0203                     0         0        0          1          1
VLAN0205                     0         0        0          1          1
VLAN0206                     0         0        0          1          1
VLAN0207                     0         0        0          1          1
VLAN0208                     0         0        0          1          1
VLAN0209                     0         0        0          1          1
VLAN0210                     0         0        0          1          1
VLAN0211                     0         0        0          1          1
VLAN0300                     0         0        0          6          6
VLAN0301                     0         0        0          1          1
VLAN0302                     0         0        0          1          1
VLAN0303                     0         0        0          2          2
VLAN0304                     0         0        0          2          2
VLAN0305                     0         0        0          2          2
VLAN0306                     0         0        0          1          1
VLAN0400                     0         0        0          1          1
VLAN0401                     0         0        0          1          1
VLAN0402                     0         0        0          1          1
VLAN0720                     0         0        0          4          4
VLAN0722                     0         0        0          4          4
VLAN0723                     0         0        0          4          4
VLAN0810                     0         0        0          5          5
VLAN0813                     0         0        0          5          5
VLAN0850                     0         0        0          1          1

Name                   Blocking Listening Learning Forwarding STP Active
---------------------- -------- --------- -------- ---------- ----------
VLAN0900                     0         0        0          1          1
VLAN0943                     0         0        0          5          5
VLAN0949                     0         0        0          5          5
VLAN0953                     0         0        0          5          5
VLAN0954                     0         0        0          1          1
VLAN0991                     0         0        0          2          2
VLAN0992                     0         0        0          1          1
VLAN0993                     0         0        0          2          2
---------------------- -------- --------- -------- ---------- ----------
51 vlans                     0         0        0        147        147

 

 

ACFINSWCSWP01a#sh spanning-tree root

                                        Root Hello Max Fwd
Vlan                   Root ID          Cost  Time Age Dly  Root Port
---------------- -------------------- ------ ----- --- ---  ----------------
VLAN0002         24578 d0c7.89a8.3780         0    2   20  15
VLAN0004         24580 d0c7.89a8.3780         0    2   20  15
VLAN0005         24581 d0c7.89a8.3780         0    2   20  15
VLAN0100         24676 d0c7.89a8.3780         0    2   20  15
VLAN0101         24677 d0c7.89a8.3780         0    2   20  15
VLAN0103         24679 d0c7.89a8.3780         0    2   20  15
VLAN0105         24681 d0c7.89a8.3780         0    2   20  15
VLAN0106         24682 d0c7.89a8.3780         0    2   20  15
VLAN0107         24683 d0c7.89a8.3780         0    2   20  15
VLAN0108         24684 d0c7.89a8.3780         0    2   20  15
VLAN0109         24685 d0c7.89a8.3780         0    2   20  15
VLAN0110         24686 d0c7.89a8.3780         0    2   20  15
VLAN0111         24687 d0c7.89a8.3780         0    2   20  15
VLAN0123         24699 d0c7.89a8.3780         0    2   20  15
VLAN0124         24700 d0c7.89a8.3780         0    2   20  15
VLAN0125         24701 d0c7.89a8.3780         0    2   20  15
VLAN0126         24702 d0c7.89a8.3780         0    2   20  15
VLAN0200         24776 d0c7.89a8.3780         0    2   20  15
VLAN0201         24777 d0c7.89a8.3780         0    2   20  15
VLAN0203         24779 d0c7.89a8.3780         0    2   20  15
VLAN0205         24781 d0c7.89a8.3780         0    2   20  15
VLAN0206         24782 d0c7.89a8.3780         0    2   20  15
VLAN0207         24783 d0c7.89a8.3780         0    2   20  15
VLAN0208         24784 d0c7.89a8.3780         0    2   20  15
VLAN0209         24785 d0c7.89a8.3780         0    2   20  15
VLAN0210         24786 d0c7.89a8.3780         0    2   20  15
VLAN0211         24787 d0c7.89a8.3780         0    2   20  15
VLAN0300         24876 d0c7.89a8.3780         0    2   20  15
VLAN0301         24877 d0c7.89a8.3780         0    2   20  15
VLAN0302         24878 d0c7.89a8.3780         0    2   20  15
VLAN0303         24879 d0c7.89a8.3780         0    2   20  15
VLAN0304         24880 d0c7.89a8.3780         0    2   20  15
VLAN0305         24881 d0c7.89a8.3780         0    2   20  15
VLAN0306         24882 d0c7.89a8.3780         0    2   20  15
VLAN0400         24976 d0c7.89a8.3780         0    2   20  15
VLAN0401         24977 d0c7.89a8.3780         0    2   20  15
VLAN0402         24978 d0c7.89a8.3780         0    2   20  15
VLAN0720         25296 d0c7.89a8.3780         0    2   20  15
VLAN0722         25298 d0c7.89a8.3780         0    2   20  15
VLAN0723         25299 d0c7.89a8.3780         0    2   20  15
VLAN0810         25386 d0c7.89a8.3780         0    2   20  15
VLAN0813         25389 d0c7.89a8.3780         0    2   20  15
VLAN0850         25426 d0c7.89a8.3780         0    2   20  15

                                        Root Hello Max Fwd
Vlan                   Root ID          Cost  Time Age Dly  Root Port
---------------- -------------------- ------ ----- --- ---  ----------------
VLAN0900         25476 d0c7.89a8.3780         0    2   20  15
VLAN0943         25519 d0c7.89a8.3780         0    2   20  15
VLAN0949         25525 d0c7.89a8.3780         0    2   20  15
VLAN0953         25529 d0c7.89a8.3780         0    2   20  15
VLAN0954         25530 d0c7.89a8.3780         0    2   20  15
VLAN0991         25567 d0c7.89a8.3780         0    2   20  15
VLAN0992         25568 d0c7.89a8.3780         0    2   20  15
VLAN0993         25569 d0c7.89a8.3780         0    2   20  15

 

 

#sh vtp status
VTP Version                     : 3 (capable)
Configuration Revision          : 66
Maximum VLANs supported locally : 1005
Number of existing VLANs        : 63
VTP Operating Mode              : Server
VTP Domain Name                 : DC
VTP Pruning Mode                : Enabled (Operationally Enabled)
VTP V2 Mode                     : Enabled
VTP Traps Generation            : Enabled
MD5 digest                      : 0x29 0xAC 0xB4 0xFC 0x12 0xA1 0xF4 0xFE
Configuration last modified by 10.16.126.1 at 12-18-14 17:28:23
Local updater ID is 10.16.126.1 on interface Vl2 (lowest numbered VLAN interface found)
VTP version running             : 2

 

 

VIP Purple

Not sure which IOS-XE code

Not sure what IOS-XE code you are running. I am running a 5760 on IOS-XE 3.6.1E (more than 6 months) & did not have any reboot issue.

If you willing to do an upgrade I would suggest to move this code & let's see. We need to fix one issue at a time (I think rebooting WLC is more critical)

 

HTH

Rasika

**** Pls rate all useful responses ****

New Member

I've installed the version

I've installed the version that you have mentioned and I'll wait to see if the same issue will rise again.

 

Best Regards,

Alcides

New Member

Hi Rasika, I've installed the

Hi Rasika,

 

I've installed the new version, now I'm with 

Switch Ports Model              SW Version        SW Image              Mode
------ ----- -----              ----------        ----------            ----
*    1 6     AIR-CT5760         03.06.01E         ct5760-ipservicesk9   INSTALL

 

and with this version I'm still having the reboot issue,

 

where should I go from now?

 

Best regards,

Alcides

Hall of Fame Super Silver

Open a TAC case.  My peer

Open a TAC case.  My peer mentioned to me that two of his clients had the same issue and had the unit RMA'd.

-Scott

-Scott
*** Please rate helpful posts ***
Hall of Fame Super Gold

BPDU guard????  If you have

BPDU guard????  If you have BPDU Guard you've got a lot of problems!

 

Port error-disable due BPDU Guard needs to be investigated as this is a Layer 1 issue.  Whenever I have a BPDU Guard fault on a fibre optic link, it means there is a potential threat that you've got a faulty fibre optic point-to-point link. 

 

Treat BPDU Guard as a friend and not an enemy.  In medium- to large-scale deployment, BPDU Guard can be a saviour from network from crashing.  
 

Let's get down to business.  

 

Error is telling us that both TenGigEthernet interface had BPDU guard error.  What I'd like to know is this:  Is BPDU Guard (aggressive) enabled at BOTH SIDES?   The most common cause of this error is when BPDU Guard is enabled on one side but not on the remote end switch.

Cisco Employee

Hi Alcides,are these AP's

Hi Alcides,

are these AP's rebooting randomly or do they have a pattern?

figure out one AP which is doing this and if it is quite often, telnet to the ap, enable

"debug capwap client events"

"debug capwap client error"

once the ap comes back up again, telnet back again, and do a sh logging on the ap. that should give you an idea of why the ap rebooted.

 

-Joseph

 

Cisco Employee

Contact TAC for further

Contact TAC for further assistance.

 

BUG CSCus05234

Error Message    AUTHMGR-4-UNAUTH_MOVE, MSGDEF_LIMIT_MEDIUM: [chars] MAC address 
([enet]) from [chars] to [chars]

Explanation    There was an authenticated move on the old IDB. The first [chars] is slow or fast, the second [chars] is the source interface name, the third [chars] is the destination interface name, and [enet] is the MAC address.

Recommended Action    No action is required.

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