Physical Security

We have a Cisco CIVS-IPC-2930 PTZ camera and the web interface is inaccessible.  Navigating to the page returns an error "500 - Internal Server Error".   Our VSM is still able to pull the feed from the camera, and I can access it via SSH, just not th...

Here's an issue that's stumped me since migrating to VSM 7.x. When we were on 6.3.2, we could configure a view with multiple rotating panes. When displaying these views, if we needed to focus in on a camera, we could select a camera and have it pause...

There are several cameras in our system that need to be updated.  Seems simple enough, right?? They are 2600s (via logging on to the camera) and VSOM is showing on the General Information tab that they are 2500s.  So, the Template, the Model and the ...

Has anyone tried to use the bulk firmware upgrade option in the Systems Settings tab?  I was able to get all the set up done and chose the 8 cameras that I needed to upgrade.  The job seemed to finish successfully.  However when I checked the firmwar...

Hi folks, I have an odd issue here that perhaps you might have ran into. So we just upgraded from VSM 7.0 to 7.2.1 and I thought it would be a good time to start firmware upgrades to cameras to the latest version (2.5.2-2) to prepare for 7.5. I deci...

Hi All.one of our customer needs to upgrade his existing vsom and vsms from 6.3 to 7.2 and hehas purchased the below licenses and he dont need any of the existing data.L-CPS-M-OM-SW7L-CPS-M-MS-SW7L-CPS-M-SASD-7.as this is the first time I am upgradin...

Hii have Multiservices Platform 1-RU and 12 IP cameras that we need to install it in our company. this is the first time for me in configuring that.i read the VSM userguide and some datasheets but i have some questions:1) what is the difference betwe...

VSM 7.2 Question.  If I have an array of servers that were upgraded from 6.3 {ie SUSE} and I need to add a new media server to the bunch, but I want to make it a virtual media server on a B-series server, since I can only find Redhat OVA, will a redh...

Is that just the new part number for CIVS-MSP-1RU? I have ordered 2 CPS-MSP-1RU-K9, one as a recording engine with VSMS 6.3 and one for VSS Alloy. I was just wondering if I have ordered correctly. or do I have to ordered CIVS-MSP-1RU as a recording e...

I have 4 CPS-MSP-2RU-K9's that were part of the BoQ. Would I be better off gettig a 1RU, configuring RAID and using that to run VSOM and using the 2RU's as Media Servers?   From researching, it seems like this might be the way to go.               

Hello All,I am trying to contact a cisco engineer called Gavin Middleton who worked with cisco equipment for a glasgow based company called Pointer.I have a vsom system on site and require Gavin to release the root password when he installed it on ou...

Hello,One of our installation we have a vsom and one media server on a ucs-c-220 and they are all running on two virtual deployed part. In the architecture we have 20 indoor Nd outdoor 6400 and 6020 sweries cameras and they are all recording to a net...

We just purchase a few CIVS-IPC-3520, indoor HD cameras, and can not see the video on the web interface to adjust the cameras.I first tried with a Windows 7, IE8 laptop, and it will not load the needed activeX files to view the camera.  I then tried ...

How exactly am I supposed to use the Google Play Store with Kindle?  Do you have any instructions for setting up VSOM Mobile on a Kindle Fire?