Bulk Firmware Upgrade Option in Systems Settings Tab
Has anyone tried to use the bulk firmware upgrade option in the Systems Settings tab? I was able to get all the set up done and chose the 8 cameras that I needed to upgrade. The job seemed to finish successfully. However when I checked the firmware on the 8 cameras that needed the upgrade, THEY WERE NOT UPGRADED!! Instead of upgrading the cameras selected via checkbox, the job chose the first 8 cameras on the original 2600 model list, completely ignoring the cameras that I had actually SELECTED FOR THE UPDATE!!!
Do not click the column headers to sort the list of cameras in the Bulk Action tool. Instead use the filters on the left side of the screen to get a smaller list of cameras and then select the cameras to update without sorting the columns. For example, filter the cameras by Media Server, Camera Model, Location or Camera template.
There's another problem. When you try to use it for 4300s and 4500s, it doesn't filter out the "Not in Recommended Firmware" cameras when you check the box. You have to end up scrolling through all of them to visually identify the ones with the wrong firmware. Please add this to the bugfix.
OK Brandon. Sorry to keep adding to this. I've been trying to complete the firmware upgrade for our system since receiving the notice of the workaround. It would seem the 4300 and 4500 series firmware upgrade dialog is just really off. I can't even tell what it's doing. No matter which cameras I select to upgrade, it just upgrades a random set of cameras. I can't make any sense of it. Please add to the bugfix that this process should be completely reworked. It's just not working at all.
We've experienced the same problem and it is very frustrating. We had to modify the bugfix workaround because it didn't quite work for us either. Here's what we found.
- It doesn't matter if you sort by column name or not; the utility will randomly pick a camera from the filtered list.
- If you write a filter that captures all of the cameras you need to update, and update all of them, it will update as expected.
- If cameras are failing using the utility, check to see if you can install manually. You may be getting bit by the "Bad Magic Number" bug, which requires you to set your camera name back to it's default.
We found ourselves updating all the cameras for a specific location with the same model all at once. We'd schedule a brief downtime with the department and do it all at once. Of course, we tested this in a lab environment first to make sure the firmware didn't break anything.
As for "Not In Recommended Firmware", this worked for us on 4500E cameras as long as we specified what our "Recommended" firmware was under the "Manage" firmware tab.
This was all using 7.2.0. We haven't installed any firmware updates since going to 7.2.1.
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