11-10-2014 12:20 PM
Hi guys,
Been trying to find an answer to a question I have. We use the Cisco Surveillance server and cameras (6400)
We had an accident the other night and I was able to create a MP4 video file. I then got to the video display in the Surveillance Manager
and I right click the video feed and get clip status. Here it says video complete. I then click on the video I created at the bottom of the screen, it asks me for a location to save the file then it tries to download the file to that location and fails. Anyone know whats going on?
Thanks!!!
11-11-2014 12:11 AM
Hi,
1. Do you have enough space on the media partitions? what is the space available? what does df -k command give?
2. have you tried generating clip with other formats as CVA file?
3. go to /usr/BWhttpd/logs/clipsave.log. what does it say?
11-11-2014 05:56 AM
Thank you for the quick response!
df -k shows the following :
sx-camera-server:~ # df -k
Filesystem 1K-blocks Used Available Use% Mounted on
/dev/sdb1 10480124 6647980 3832144 64% /
udev 1549548 148 1549400 1% /dev
/dev/sda1 93307 11710 76780 14% /boot
/dev/sdc1 9751625600 3586123688 6165501912 37% /media1
/dev/sdd1 9751625600 3585377928 6166247672 37% /media2
Yes I have tried all the formats and I still getting the failed download error.
Can not find the /usr/BWhttpd/logs/clipsave.log
Thanks!
11-11-2014 07:24 AM
Hi,
1. Login into VSOM
2. Go to settings --> Server --> select the server.
3. Under general Tab --> Services. Click on Advanced for the media server you are trying to generate clip.
4. Under Partitions. Clipping box is CHECKED?
11-11-2014 07:41 AM
11-11-2014 08:24 AM
Hi,
If Cisco VSM servers are added to the Operations Manager using hostnames (instead of IP addresses), then the network Domain Name Server (DNS) that resolves those hostnames must be properly configured and working. If the DNS goes down or is incorrect, “404 File Not Found” errors may be displayed by the Operations Manager when performing tasks such as downloading MP4 video clips, executing soft triggers, or streaming video. If this occurs, correct the DNS configuration to properly resolve all server hostnames to the proper IP address.
please add the hosts entries in client machine and server. so that host name gets resolved.
Regards,
Raghav.
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