cisco video surveillance operations manager error

[Maxim Sergeev]

Hi!

Does anyone know What does mean "HttpHandler. 11391: critical coredump" error in cisco video surveillance operations manager?

[Scott Olsen]

I think we're going to need a bit more detail than that to provide any meaningful feedback.  It sounds as though one of the web services (java?) is crashing quite hard.  This is likely just a symptom of something much more serious though.

What version of VSM are you running?

What hardware platform is it on?

Where exactly are you seeing this error?

[Maxim Sergeev]

Hi!

What version of VSM are you running? - VSM version - 7.0

What hardware platform is it on? - CISCO CPS-MSP-2RU-K9

Where exactly are you seeing this error? System tab -> mediaservers -> log

[Scott Olsen]

Did this chassis ship with VSM 7.0, or an earlier version of VSM originally?

Any chance you could attach any of the relevant logs?

[Maxim Sergeev]

VSM 7.0. is originally.

[Scott Olsen]

Did you want to attach a support report from the VSMC console?

[Maxim Sergeev]

support-report in attachment. The error occurred on 31-june.

[Maxim Sergeev]

Oh!!!! Sorry! The error occurred on 31-july

[Scott Olsen · Accepted solution]

Okay, well... right away; there is a very serious issue concerning the fact that mysql no longer appears installed on the server:

01-vssoftware.txt

...

Video Surveillance Operations Manager
----------------------------------
MYSQL:              !! MySQL is not installed and is required

...

Which would indicate the root of your issues.  It appears something may have actually removed the package.

I also noticed from the roothistory that you've installed some other third party tools and executed what I assume are some scripts that appear to remove things?  Perhaps check there?

My recommendation is to pull a valid backup and perform a recovery with the Cisco Recovery DVD.  If this is not an option, you'll likely need to open a TAC case to determine how mysql has been broken, and how to correct it.

Best of luck,

Scott.

[Maxim Sergeev]

Thanks for help!!!

I have one little question.

Where i can check VSM's serial number?

[Scott Olsen]

The chassis serial number for the CPS-MSP?  Unfortunately, I think these are only available as a physical sticker on the top lid of the server :-S  Unless Cisco has addressed it.

It's always been a huge problem whenever we deploy these servers.  I'm constantly reminding everyone (myself included) to record the chassis SN, or take a picture of it, etc...

Best of Luck.

[Maxim Sergeev]

if I want open case in a TAC I should have a SmartNET.

What is a SmartNET i should buy? For CPS-MSP-2RU-K9 or for FL-CPS-OM-SW7(Operation manager)

[Scott Olsen]

The SAS line item I believe you will require is:

CON-SAS-FLCPSOMS
SW APP SUPP Feature Lic for one Op Manager on MSP

Cheers,

Scott.