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cisco video surveillance operations manager error

Hi!

Does anyone know What does mean "HttpHandler. 11391: critical coredump" error in cisco video surveillance operations manager?

1 ACCEPTED SOLUTION

Accepted Solutions
Silver

Okay, well... right away;

Okay, well... right away; there is a very serious issue concerning the fact that mysql no longer appears installed on the server:

 

01-vssoftware.txt

...

Video Surveillance Operations Manager
----------------------------------
MYSQL:              !! MySQL is not installed and is required

...

 

Which would indicate the root of your issues.  It appears something may have actually removed the package.

I also noticed from the roothistory that you've installed some other third party tools and executed what I assume are some scripts that appear to remove things?  Perhaps check there?

My recommendation is to pull a valid backup and perform a recovery with the Cisco Recovery DVD.  If this is not an option, you'll likely need to open a TAC case to determine how mysql has been broken, and how to correct it.

 

Best of luck,

 

Scott.

 

Scott Olsen Solutions Specialist Bulletproof Solutions Inc. Web: www.bulletproofsi.com
12 REPLIES
Silver

I think we're going to need a

I think we're going to need a bit more detail than that to provide any meaningful feedback.  It sounds as though one of the web services (java?) is crashing quite hard.  This is likely just a symptom of something much more serious though.

What version of VSM are you running?

What hardware platform is it on?

Where exactly are you seeing this error?

Scott Olsen Solutions Specialist Bulletproof Solutions Inc. Web: www.bulletproofsi.com
New Member

Hi!What version of VSM are

Hi!

What version of VSM are you running? - VSM version - 7.0

What hardware platform is it on? - CISCO CPS-MSP-2RU-K9

Where exactly are you seeing this error? System tab -> mediaservers -> log

 

 

Silver

Did this chassis ship with

Did this chassis ship with VSM 7.0, or an earlier version of VSM originally?

Any chance you could attach any of the relevant logs?

Scott Olsen Solutions Specialist Bulletproof Solutions Inc. Web: www.bulletproofsi.com
New Member

VSM 7.0. is originally.

VSM 7.0. is originally.

Silver

Did you want to attach a

Did you want to attach a support report from the VSMC console?

Scott Olsen Solutions Specialist Bulletproof Solutions Inc. Web: www.bulletproofsi.com
New Member

support-report in attachment.

support-report in attachment. The error occurred on 31-june.

 

New Member

Oh!!!! Sorry! The error

Oh!!!! Sorry! The error occurred on 31-july

Silver

Okay, well... right away;

Okay, well... right away; there is a very serious issue concerning the fact that mysql no longer appears installed on the server:

 

01-vssoftware.txt

...

Video Surveillance Operations Manager
----------------------------------
MYSQL:              !! MySQL is not installed and is required

...

 

Which would indicate the root of your issues.  It appears something may have actually removed the package.

I also noticed from the roothistory that you've installed some other third party tools and executed what I assume are some scripts that appear to remove things?  Perhaps check there?

My recommendation is to pull a valid backup and perform a recovery with the Cisco Recovery DVD.  If this is not an option, you'll likely need to open a TAC case to determine how mysql has been broken, and how to correct it.

 

Best of luck,

 

Scott.

 

Scott Olsen Solutions Specialist Bulletproof Solutions Inc. Web: www.bulletproofsi.com
New Member

Thanks for help!!!I have one

Thanks for help!!!

I have one little question.

Where i can check VSM's serial number?

Silver

The chassis serial number for

The chassis serial number for the CPS-MSP?  Unfortunately, I think these are only available as a physical sticker on the top lid of the server :-S  Unless Cisco has addressed it.

It's always been a huge problem whenever we deploy these servers.  I'm constantly reminding everyone (myself included) to record the chassis SN, or take a picture of it, etc...

 

Best of Luck.

Scott Olsen Solutions Specialist Bulletproof Solutions Inc. Web: www.bulletproofsi.com
New Member

if I want open case in a TAC

if I want open case in a TAC I should have a SmartNET.

What is a SmartNET i should buy? For CPS-MSP-2RU-K9 or for FL-CPS-OM-SW7(Operation manager)

Silver

The SAS line item I believe

The SAS line item I believe you will require is:

CON-SAS-FLCPSOMS
SW APP SUPP Feature Lic for one Op Manager on MSP

Cheers,

 

Scott.

Scott Olsen Solutions Specialist Bulletproof Solutions Inc. Web: www.bulletproofsi.com
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