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New Member

Distorted IP Camera Picture.

Dear all,

Please I do have the same problem but also when I connect on the camera through web I still see distorted picture and changing in colors.

I updated the firmware and still the same problem, VSOM 6.3

Here is a sample I have 12 Camers with the same problem.

Camera IP 2500.jpg

New Member

Distorted IP Camera Picture.

What series of cameras are these?  I believe that this may be a bad imager chip.  We had a number of the 25xx series of cameras that had this issue and some 26xx series.

New Member

Distorted IP Camera Picture.

it is the CIVS-IPC-2500.

If it is the chip what is the solution for that please?

Thanks so much

New Member

Re: Distorted IP Camera Picture.

The only solution that I know of is to have them replaced by Cisco.  You can call Cisco Support and they can assist you if the cameras are still under warranty or smartnet contract.


New Member

Distorted IP Camera Picture.

Thanks you so much for your help and support


Mohamed Selim.