Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Looking for some assistance with my CIVS-MSP-4RU to get to 7.5

I have multiple MSP 4RU boxes in various locations. Currently have one in the office that I am trying to upgrade.

Downloaded the VSM 6.3.x recovery IMG and imaged the server trying to do a clean upgrade to V 7.0.1-012 based on the upgrade documentation.

The IMG installed itself without any input and is booting into the login screen but any combination of admin/admin root/secur4u are not working.

The instructions mention nothing about the predefined password so I am stuck here. Suse Linux Enterprise 10 was installed.

Any help would be appreciated

New Member

Stephan.I just did this an


I just did this an hour ago with my 4RU box.

Just to be sure: you wiped to box and used "factory" to setup a fresh Suse environment?

There is a very well written process how to upgrade from 6.3.2 into 7.2. You cannot go higher with one step directly. Have you read that thread, it helped me very much?



New Member

Danny,which process document


which process document or link did you use?

Yup, used the Factory, Factory option and am currently stuck on the Suse Login Screen.

Tried the system remote login and console logins without success.

Freshly wiped and installed.

I am using the official cisco doc along with this link:


New Member

Not sure whats going on.. All

Not sure whats going on..


All of the sudden root/secur4u is working.

New Member

Glad to hear that, since you

Glad to hear that, since you just did it right... :-)

But the root/secur4u is only working for the SSH in v7, and of course for the suse logon. In case it does for the VSOM web login, I would be surprsed as well.

Happy surveillance.


New Member

How did you do your upgrade?I



which process document did you use for 7.2?  How did you do your upgrade?

I was only able to use the 6.3.1-21 recovery iso on the 4RU. All the others 6.3.2 were for UCS machines and didnt run.

So based on the gameplan its:


Recovery Disc to 6.3.1-21

Remove VSM

upgrade to 7.0

then upgrade to next possible newer upgrade....

New Member

Stephan.Basically, you are


Basically, you are right and I followed the same way.

I read myself trough to Anim's well written how-to:

Everything was exactly what happened and I had no surprises (yet). System is well responding on my 4RU and all my past hitches are gone. I went directly to 7.2 (not 2.1). Will do some extensive configuration before goin up to 7.5.

Started with the same recovery DVD as you.



New Member

I am still at 7.0.1 Didnt go

I am still at 7.0.1


Didnt go to 7.2 directly. I need to find an upgrade doc as the server upgrade with the zip file doesnt seem to be working for me correctly. It hangs.

Lots of new functions to play with and setup.




so here are the steps if no migration is needed for the servers:


Use recovery cd and install old vsm 6.3 software
Login root/secur4u

Go through yast setup to give server ip/name etc

Green circle – system – yast
Network devices –network card
Traditional next
Edit 1st nic card
Set static ip and subnet
Set hostname and name server
Set dns

Go to network services
Select ntp service
Manually add


Login via ssh

Copy and extract cisco vsm 7 and 7.5 into root folders

Uninstall current vsm 6.3

Rpm –qa | grep Cisco | xargs rpm –e

Change into vsm 7 folder

Install cisco rpms:

Rpm –ivh Cisco*.rpm

Rm /usr/BWhttp/conf/system.cfg
Rm /usr/BWhttp/conf/xvcr_repos.db


Once 7.0 is installed

log into vsmc

Upload 7.5 zip file NAME UNCHANGED to server. To perform upgrade from 7.0 – 7.5



Cisco Employee

If no migration is needed,

If no migration is needed, you can go straight to 7.5. Just replace the RPMs like the edited post said.

CreatePlease login to create content