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Surveillance 5010 Series Issues

Hi Everyone.

We have a costumer who we installed 2 Cisco Video 5000 HD IP Dome cameras in 2 differents branchs.

This cameras are monitored using their own firmware and 2 browsers IE in the same PC.

The problem is the image get freezen after some hours, or the Apple plug-in get a error and you have to reset the browsers.

I have opened a case in Cisco TAC but they just told me to check the PC requirements. But we have all of them.

We are using windows xp and we tried to use firefox or chrome, but The issue persists. I tried update the Apple plug-in as well.

What do you recommended to do?

Thank you

Best regards.

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