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New Member

VSMS/VSOM "There are no Encoders supporting Events"

Hi guys,

i got this error message: "There are no Encoders supporting Events" when I tried to add an event based on motion detection. Also the window status in the Motion Config tab is Inactive. I use VSMS/VSOM 6.2/4.2 and cisco 2520 IP Dome cameras. I couldn't find anything related to this issue.

Everything is working fine unless this thing.


Thanks a lot.

14 REPLIES
New Member

Re: VSMS/VSOM "There are no Encoders supporting Events"

No one has run into this issue?

Here are some more details:

CIVS-MSP-1RU

CIVS-IPC-2520V firmware 2.1.2

VSMS/VSOM version 6.2.0/4.2.0

Thanks a lot.

Regards,

Cristian

New Member

Re: VSMS/VSOM "There are no Encoders supporting Events"

Have you checked the enable motion detection box within your feedconfig?

Without configuring at least one feed for motion detection you can't configure motion detection based events...

New Member

Re: VSMS/VSOM "There are no Encoders supporting Events"

yes, it's already configured (it is mandatory). otherwise you can't configure motion detection at all.

Thanks.

New Member

Re: VSMS/VSOM "There are no Encoders supporting Events"

Do you get this dropdown menu ?

New Member

Re: VSMS/VSOM "There are no Encoders supporting Events"

yes. i have it.

Thanks.

New Member

Re: VSMS/VSOM "There are no Encoders supporting Events"

I have also updated the system to VSMS/VSOM 6.2.1/4.2.1 but still got the same error.

Thanks.

New Member

Re: VSMS/VSOM "There are no Encoders supporting Events"

can you update at least one cam to the newest firmware 2.1.4 and reintegrate it into vsom (after deleting it)... your firmware is from release rate: 28/Aug/2009

just a try, i dont't know if it helps

New Member

Re: VSMS/VSOM "There are no Encoders supporting Events"

i tried with 2.1.4 (with both 6.2.0/4.2.0 and 6.2.1/4.2.1) and it failed again. it's a strange thing.

Thanks.

New Member

Re: VSMS/VSOM "There are no Encoders supporting Events"

I only use 4500 series cams so i only can guess...

Are there differences if you configure a mpeg4 feed for motiondetection or a mjpeg feed ?

New Member

Re: VSMS/VSOM "There are no Encoders supporting Events"

no, the result is the same (.. no encoders ..).

Thanks.

New Member

Re: VSMS/VSOM "There are no Encoders supporting Events"

What about the installed driver package within the management console?

I use dp_cisco 1.5-06....

New Member

Re: VSMS/VSOM "There are no Encoders supporting Events"

on 6.2.0/4.2.0 there is dp_cisco         1.5-02d.

on 6.2.1/4.2.1 dp_cisco         1.5-06d

Thanks.

New Member

Re: VSMS/VSOM "There are no Encoders supporting Events"

the encoder is seen in the Device Configuration Report area.

very strange error!

Thanks.

New Member

Re: VSMS/VSOM "There are no Encoders supporting Events"

Problem was solved by adding the camera as a normal 2500/W model (not dome).

Cristian

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