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New Member

VSOM 7.5 and 2621V errors

I replaced a defective 2621v only to have it not come up in VSOM again. Looks like there are some newer firmware cameras in my recent order.

When logging directly into the camera I do have a DAY?NIGHT symbol on the main viewing screen.

I also get the failed device info message as below:

: "Operation failed: Failed to fetch device info after authentication update succeeded" 

https://supportforums.cisco.com/discussion/11822326/operation-failed-failed-fetch-device-info-after-authentication-update-succeeded

But also run into:

 

Cannot Verify Device

 

The following error occured while verifying the device. undefined

 

Both cameras are running Firmware Version: V4.0.1

Cameras that are working are running firmware: V4.2.1-1, V4.2.0-14

Anyone else run into this? And did you deal with getting the firmware? It seems that I need to purchase a service contract for the cameras?

 

1 REPLY
New Member

Firmware upgrade fixed this.

Firmware upgrade fixed this. 4.4.2-2

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