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New Member

Cannot install Cisco Prime Collaboration 9.5 Assurance and Analytics SP 1

We have installed Prime Collaboration Assurance and Analytics and wanted to upgrade to SP1. Readme files says that we must login with user admin via SSH Port 26. But it seems to be that this user is not created. With login root and then su admin, i get the message: user admin does not exist. How can i start the upgrade without user admin, or how can i activate user admin?

Thanks in advance.


New Member

Re: Cannot install Cisco Prime Collaboration 9.5 Assurance and A


I have the issue that i have the Upgrade file on the Root, but Ehen i Start the Upgrade then i got. the Message that the manifest file is Not found in the Bundle .

Sent from Cisco Technical Support iPad App

Cisco Employee

Cannot install Cisco Prime Collaboration 9.5 Assurance and Analy


Apologies for the delayed response. The admin user must be created during the installation process.

ssh admin@primecollab -p 26

admin@primecollab's password:

Last login: Thu Nov 21 11:45:25 2013


if you still have this problem, let me know and I will help you out.


Dilip Gangadharaiah Technical Marketing Engineer Cisco Prime Collaboration
New Member

Hi Digangad,I have the same

Hi Digangad,

I have the same issue, the admin account does not exist, can you tell me how to create it ?

Thank you