02-21-2014 11:41 AM
Hi,
I am try run the backup about the Cisco Prime and it is presenting failed. Any have idea about this?
Thanks,
Wilson
Solved! Go to Solution.
02-25-2014 07:12 AM
Hi Wilson,
Seems to be a bug.Do you get some logs here .
I was just checking few bugs but does not exactly match your issue.
Backup schedule - date handling issues
PCA Backup requires SSH access for SFTP causing failures
Just a guess, if you can changing the browser?
regds,
aman
02-22-2014 02:24 AM
Hi Wilson,
Can u share the snapshot of error message which appears ?
HAve u followed the below steps while taking backup:
a. Login CPA with admin through putty using port 26
b. Create a Repository where the backup would be stored. You can keep name as BACKUP
c. then, u need to enter url sftp://IP address of machine where sftp is running/
d. user test password hash test .Same credentials need to be configured in sftp software.
e. backup backupfilename[PRIME] repository BACKUP application cpcm
the backup filename would be created as PRIME-YEARMONTHDATE-TIME.tar.gpg
I have taken backup using freeftpd software.
regds,
aman
02-24-2014 09:13 AM
Hi Aman,
Thanks a lot for your contact and I am sorry by late in the answer. I am not network administrator and I am verify with my co-worker if created this way. I stopped and started the provision session, but, It still in progress.
Regards,
Wilson
02-24-2014 09:29 AM
Hi Aman,
I spoken my co-worker and He told me that the backup model used is Web not CLI. We used the restart service cpcm, but, didn´t worked.
Thank You,
Wilson
02-24-2014 07:22 PM
Hi Wilson,
I checked the guide but did not find any option of backup taking through GUI.
can u please share screenshot where u get this option along with error message?
regds,
aman
02-25-2014 04:59 AM
Hi Aman,
We deleted the connection and created again, but, the error message changed. Now the message stay "In Progress" and not change status
I am attaching the print
Thanks a lot,
Wilson
02-25-2014 06:19 AM
Hi Wilson,
I think GUI option got introduced in Prime Assurance 9.5
from CLI can u check status
admin# show backup history.
You can also try taking backup from CLI
the above commands remain same and
admin# backup cmbackup repository BACKUP application cpcm
Hope this helps.
regds,
aman
02-25-2014 06:41 AM
Hi Aman,
The Customer is using the 9.5 version. Yesterday I and my co-worker verified that the backup by CLI is worked, but, in nothing moment worked in GUI interface.
SPOCPCA/admin# show backup history
------------------------------
File is at /opt/tempbackups/Bkp-Assurance-Diario/backup/appcomponent/db/emms_db_
21_02_14_16_11_24.dmp.gz
BACKUP of cmuser was SUCCESSFUL
------------------------------
------------------------------
File is at /opt/tempbackups/Bkp-Assurance-Diario/backup/appcomponent/db/emms_db_
21_02_14_16_03_42.dmp.gz
BACKUP of cmuser was SUCCESSFUL
------------------------------
------------------------------
File is at /opt/tempbackups/Bkp-Assurance-Diario/backup/appcomponent/db/emms_db_
21_02_14_16_01_37.dmp.gz
BACKUP of cmuser was SUCCESSFUL
------------------------------
------------------------------
File is at /opt/tempbackups/Bkp-Assurance-Diario/backup/appcomponent/db/emms_db_
15_02_14_01_00_02.dmp.gz
BACKUP of cmuser was SUCCESSFUL
------------------------------
------------------------------
File is at /opt/tempbackups/Bkp-Assurance-Diario/backup/appcomponent/db/emms_db_
06_02_14_01_00_01.dmp.gz
BACKUP of cmuser was SUCCESSFUL
------------------------------
SPOCPCA/admin#
This is the problem, the Customer know verify the log´s by GUI.
Thanks a lot,
Regards,
Wilson
02-25-2014 06:56 AM
Hi Wilson,
This means through CLI, backup is successful but fails through GUI.
regds,
aman
02-25-2014 07:01 AM
Hi Aman,
This is the problem. The Customer would like use only GUI not CLI
Thanks,
Regards,
Wilson
02-25-2014 07:12 AM
Hi Wilson,
Seems to be a bug.Do you get some logs here .
I was just checking few bugs but does not exactly match your issue.
Backup schedule - date handling issues
PCA Backup requires SSH access for SFTP causing failures
Just a guess, if you can changing the browser?
regds,
aman
02-25-2014 07:51 AM
Hi Aman,
I am doing the tests. The first test that I did was changed the browser. I tried to do the test with my Google Chrome 33.0.1750.117 and when I tried to do the test appear the message error:
There was an error while parsing and rendering the content. (Object #has no method 'getAttribute')
Error code WAP00008.
I am trying to do another test. I will inform to You by results.
Thanks a lot,
Regards,
Wilson
02-28-2014 04:37 AM
Hi Aman,
The problem was solved. We changed the mode SFTP to FTP and the interface GUI worked.
Thanks a lot for Your help
Best Regards,
Wilson
02-28-2014 06:32 AM
Hi Wilson,
thanks for update.
How did ftp option clicked you? Did u open the TAC case?
regds,
aman
02-28-2014 07:37 AM
Hi Aman,
We didn´t open TAC case. The configuration was did in Web Page.
Administration > Backup Management > Backup Connection > FTP ou SFTP
De configuration about SFTP was deleted and created new with FTP
Thanks,
Regards,
Wilson
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide