Cisco Prime Collaboration 9.5 - Problem to generate PAK

[wilsonsant]

Hi Guys,

I have the eDelivery with 02 itens

L-PC-PR-DEVICE	Prime Collaboration Provisioning Device Lic – Config reqd	1
L-PC-A-1K-PR-LIC	1000 end point prime collab provisioning license	3

The file L-PC-A-1K-PR-LIC not is able to do download The file about license provisioning i`s OK.

The problem ocorr when to donwoad this: the first Ok, the second not OK

Então esta pendente apenas baixar a licença abaixo, correto?

L-PC-AS-DEVICE	Prime Collaboration Assurance Device Lic - Config required	1
L-PC-A-AN-1K-LIC	Prime Collaboration-A Analytics License for 1000 endpoints	3

Can I help me,

Thank You,

Wilson

[jiwhitte]

Hi Wilson,

Please send me an email directly to try to figure out what is wrong. Please include the Cisco SO# for the order that is not downloading.

Thanks,

Jim Whitten, Product Manager

jiwhitte@cisco.com

[jiwhitte]

Wilson and I are working this offline from the community

Jim Whitten