CPC 9.5 and CUPS 9.1 discovered twice

[jacky.reinbold]

Hi,

by every discovery, CPC is showing every CUPS Server in the Cluster twice, as IP and FQDN.  Other Servers like CUCM, CUC, UCCX are not showing this issue, even they are also resolved in DNS.

How to resolve the issue ?

Regards,

Jacky

[dilip_g]

Hello Jacky,

Apologies for the delayed response. Please reach out to ask-primecollab@cisco.com if you are still facing the issue and I will help you toubleshoot it.

Dilip Gangadharaiah 
Cisco Prime Collaboration

[rgomes]

I am having this very same problem on PC 10.0.

I oppened one Case and TAC is researching this problem.

[dilip_g]

Hello,

We need more details on this. If possible can you share the following logs. Please send them to dilip@cisco.com. I will take a look and get back to you.

ssh and type in goemasm;

ssh -p 26 root@primecollab

[root@cpc1 ~]# goemsam;

Then fetch the logs at this location:

./log/Inventory/OMDeviceEventListener.log

./log/Inventory/InventoryCM.log

./log/Inventory/InventoryService.log

./log/Tomcat/InventoryService.log

./log/Inventory/Discovery.log

./log/SessionMon/Discovery.log

./log/Fault/Discovery.log

./log/Troubleshoot/Discovery.log

./log/Tomcat/Discovery.log

./log/Poller/Discovery.log

Dilip 

[jacky.reinbold]

Hi Dilip,

how to fetch the logs on CPC 9.5 ? It's hard to find in the docu.  It sems to be different to other linux systems.

As soon I'm able to fetch, you will receive the logs.

Thanks,

Jacky

[rgomes]

Hi

After I opened one Case on Cisco TAC the Bug CSCum93949 was documented on

https://tools.cisco.com/bugsearch/bug/CSCum93949/?reffering_site=dumpcr

and the Patch Service Pack 1 for PC 10.0 was created.

After I installed this Service Pack 1 the problem was solved.

Look for the patch for \pc 9.5

Regards