10-28-2013 05:39 AM
Hi,
by every discovery, CPC is showing every CUPS Server in the Cluster twice, as IP and FQDN. Other Servers like CUCM, CUC, UCCX are not showing this issue, even they are also resolved in DNS.
How to resolve the issue ?
Regards,
Jacky
01-14-2014 03:35 PM
Hello Jacky,
Apologies for the delayed response. Please reach out to ask-primecollab@cisco.com if you are still facing the issue and I will help you toubleshoot it.
Dilip Gangadharaiah
Cisco Prime Collaboration
01-28-2014 04:59 AM
I am having this very same problem on PC 10.0.
I oppened one Case and TAC is researching this problem.
01-30-2014 04:16 PM - edited 10-30-2018 02:48 PM
Hello,
We need more details on this. If possible can you share the following logs. Please send them to dilip@cisco.com. I will take a look and get back to you.
ssh and type in goemasm;
ssh -p 26 root@primecollab
[root@cpc1 ~]# goemsam;
Then fetch the logs at this location:
./log/Inventory/OMDeviceEventListener.log
./log/Inventory/InventoryCM.log
./log/Inventory/InventoryService.log
./log/Tomcat/InventoryService.log
./log/Inventory/Discovery.log
./log/SessionMon/Discovery.log
./log/Fault/Discovery.log
./log/Troubleshoot/Discovery.log
./log/Tomcat/Discovery.log
./log/Poller/Discovery.log
Dilip
02-18-2014 07:50 AM
Hi Dilip,
how to fetch the logs on CPC 9.5 ? It's hard to find in the docu. It sems to be different to other linux systems.
As soon I'm able to fetch, you will receive the logs.
Thanks,
Jacky
02-19-2014 09:29 AM
Hi
After I opened one Case on Cisco TAC the Bug CSCum93949 was documented on
https://tools.cisco.com/bugsearch/bug/CSCum93949/?reffering_site=dumpcr
and the Patch Service Pack 1 for PC 10.0 was created.
After I installed this Service Pack 1 the problem was solved.
Look for the patch for \pc 9.5
Regards
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