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New Member

CPC 9.5 and CUPS 9.1 discovered twice

Hi,

by every discovery, CPC is showing every CUPS Server in the Cluster twice, as IP and FQDN.  Other Servers like CUCM, CUC, UCCX are not showing this issue, even they are also resolved in DNS.

How to resolve the issue ?

Regards,

Jacky

5 REPLIES
Cisco Employee

CPC 9.5 and CUPS 9.1 discovered twice

Hello Jacky,

Apologies for the delayed response. Please reach out to ask-primecollab@cisco.com if you are still facing the issue and I will help you toubleshoot it.

Dilip Gangadharaiah 
Cisco Prime Collaboration

Dilip Gangadharaiah Technical Marketing Engineer Cisco Prime Collaboration
New Member

CPC 9.5 and CUPS 9.1 discovered twice

I am having this very same problem on PC 10.0.

I oppened one Case and TAC is researching this problem.

Cisco Employee

CPC 9.5 and CUPS 9.1 discovered twice

Hello,

We need more details on this. If possible can you share the following logs. Please send them to dilip@cisco.com. I will take a look and get back to you.

ssh and type in goemasm;

ssh -p 26 root@primecollab

[root@cpc1 ~]# goemsam;

Then fetch the logs at this location:

./log/Inventory/OMDeviceEventListener.log

./log/Inventory/InventoryCM.log

./log/Inventory/InventoryService.log

./log/Tomcat/InventoryService.log

./log/Inventory/Discovery.log

./log/SessionMon/Discovery.log

./log/Fault/Discovery.log

./log/Troubleshoot/Discovery.log

./log/Tomcat/Discovery.log

./log/Poller/Discovery.log

Dilip Gangadharaiah
Technical Marketing Engineer
Cisco Prime Collaboration

Dilip Gangadharaiah Technical Marketing Engineer Cisco Prime Collaboration
New Member

CPC 9.5 and CUPS 9.1 discovered twice

Hi Dilip,

how to fetch the logs on CPC 9.5 ? It's hard to find in the docu.  It sems to be different to other linux systems.

As soon I'm able to fetch, you will receive the logs.

Thanks,

Jacky

New Member

Re: CPC 9.5 and CUPS 9.1 discovered twice

Hi

After I opened one Case on Cisco TAC the Bug CSCum93949 was documented on

https://tools.cisco.com/bugsearch/bug/CSCum93949/?reffering_site=dumpcr

and the Patch Service Pack 1 for PC 10.0 was created.

After I installed this Service Pack 1 the problem was solved.

Look for the patch for \pc 9.5

Regards

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