CPC Assurance - Not able to Discover CUCM 8.6.2 Properly
I'm evaluating CPC Assurance Advanced 10.5.1.53684. I have installed a CUCM 8.6.2 with two nodes and tried to discover the Cluster in CPCA and found that it was not able to discover the Publisher properly. I tested all the credentials and they succeed. Please find the screenshot below and let me know if I'm missing something.
I tried add the Subscriber server directly with same Credential policy and it was able to discover the Subscriber properly(Screenshot below with IP 192.168.8.12).
I have followed all the guidelines from this URL: http://docwiki.cisco.com/wiki/Setting_up_Devices_for_Prime_Collaboration_Assurance#Cisco_Unified_Communications_Manager
Prime Collaboration supports Cisco Unified CM clusters. You must ensure that the cluster IDs are unique. To verify the cluster ID go to the Enterprise Parameteres Configuration page (System > Enterprise Parameters) on Cisco Unified CM publisher (for every cluster).
The same credentials must be created for all devices in the cluster whenever clustering is used.
The JTAPI user needs to have these roles Standard AXL API Access, CCM Admin Users, SERVICEABILITY Administration, CTI Enabled, and CTI Allow Call Monitoring.
The session monitoring feature is supported only from Cisco Unified CM 8.5 release onwards.
Host Name : CUCM-862-PUB Date : Mon Oct 27, 2014 12:21:51 Time Zone : India Standard Time (Asia/Kolkata) Locale : en_US.UTF-8 Product Ver : 126.96.36.19900-2 OS Ver : 188.8.131.52-2 License MAC : 5faa2a0a1f6c
admin:show network cluster 192.168.8.11 cucm-862-pub Publisher authenticated 192.168.8.12 cucm-962-sub1 Subscriber authenticated using TCP since Mon Oct 27 11:46:01 2014
1. Login to Prime Collaboration UI as globaladmin. 2. Navigate to the below URL - Copy and paste the below URL to the same browser window after replacing the correct Prime Collaboration server IP address and Call Manager IP address. https://<PCServerIPAddress>/emsam/service/inventory/delete?deviceIP= Ex:https://10.106.87.202/emsam/service/inventory/delete?deviceIP=10.106.91.91 3. You should see a success message. 4. Navigate back to Device Work Center page and discover the Call Manager again.
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