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Endpoint diagnostic: Phone number N/A

Hi all,

Cisco Prime Collaboration Version: 9.0.21354

We have about 2000 Ip phones in our network. We recently deployed the PCA.

Once phones are discovered. It appears that the Phone number shows N/A.

There is no extension number info at all.

Our phones wide are using the extension mobility.

Please advise as this is critical & the sole reason the customer bought this Prime Collaboration.

Their goal is to be able to:

  1. Locate phone extension that is having issue/un-registered from the network
  2. Able to troubleshoot from there, exactly what is causing the phone to drop out of the cucm

Appreciate any advise

1 REPLY
Cisco Employee

Endpoint diagnostic: Phone number N/A

Hi

let me check on this and get back. It should show the extension of the phones when they are discovered

Are you still having the issue ?

ALso we have the latest Prime COllab 10.0 out  in CCO . you can  download that and try that out

as that is the latest release. That would be the version you want to go with.

thx

Prem

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