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PCP 9.5 - Unable to add Device Profile or RDP with same extension as primary phone

Running  Cisco Prime Collaboration
Version: 9.5.0 Build-245 PC_9.245

I have successfully added a phone with line via PCP.  Worked fine.

Tried to add  Extension Mobility Access with Line (Device Profile) or Remote Destination Profile (RDP) with the line the same as the primary phone.

When typing in the extension during provisioning , PCP changes the display by the "configure product" to "Shared Remote Destination Profile Line "

But when provisioning the order it fails with

Unrecoverable Error
Association of Directory Number36023 to phone/device profile lisa.simpson-2 failed. IPT-0500: Object Not Valid - - Item not valid: The specified numPlanId was not found

It does the same thing if I add the DP/RDP first (without line) and then add the line in a separate action.

I tested it using a "dummy" extension and it worked.

It's pretty useless if we cant add a DP/RDP with a shared primary line

Any thoughts ?

 

 

 

 

 

 

 

1 REPLY

I have a similar problem with

I have a similar problem with a Prime collaboration provisioning 10.6, when I try to add another phone with the same line (shared line). Does anyone have any suggestions?.

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