Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

Cisco Employee

Prime Collab Assurance 9.5 does NOT show Scheduled Report

Hi Team

My customer installed Prime 9.5 Assurance with BASE license. Issue now is they cannot see "Scheduled Report" such that no option for report of history sessions.

What need to be done to enable Scheduled Report?

Many thanks

no-scheduled.png

license.png

Many thanks

  • Prime Collaboration Management
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Prime Collab Assurance 9.5 does NOT show Scheduled Report

hi Huyen,

This was a defect and was addressed in Prime Collaboration 9.5 SP1.

Typically when you DONT have the mass endpoints license, only the video related reports are shown under Reports > Interactive Reports and the voice related admin settings under Administration are also hidden. In your case just applying the SP1 should fix the issue.

Regards,

dilip

Dilip Gangadharaiah Technical Marketing Engineer Cisco Prime Collaboration
4 REPLIES
New Member

Prime Collab Assurance 9.5 does NOT show Scheduled Report

Please verify the user has access rights to this feature,

Jim Whitten, Product Manager, Cisco

Cisco Employee

Prime Collab Assurance 9.5 does NOT show Scheduled Report

Hi Jim

We already try add new users will full access rights. But issue still there.

Thansk

Cisco Employee

Re: Prime Collab Assurance 9.5 does NOT show Scheduled Report

hi Huyen,

This was a defect and was addressed in Prime Collaboration 9.5 SP1.

Typically when you DONT have the mass endpoints license, only the video related reports are shown under Reports > Interactive Reports and the voice related admin settings under Administration are also hidden. In your case just applying the SP1 should fix the issue.

Regards,

dilip

Dilip Gangadharaiah Technical Marketing Engineer Cisco Prime Collaboration
Cisco Employee

Re: Prime Collab Assurance 9.5 does NOT show Scheduled Report

Many thanks Dilip

Your answer is really help

515
Views
0
Helpful
4
Replies
This widget could not be displayed.