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7961 phones not loading new firmware

phretbored
Level 1
Level 1

I have some phones at our Guam location that are not loading the newest firmware across the WAN from our CCM publisher server.

They should be updating to SCCP41.8-3-4SR1S but they are stuck on either 7.0(3.0S) or TERM61.DEFAULT.

Since these phones are in our Guam location they are far away from our CCM publisher server which is in San Diego, CA.

Everything is withing Cisco specs for a VOIP deployment.

If I jack in a phone to our network here in San Diego it will upgrade properly and then I can ship it to Guam and of course it boots up properly with the current firmware.

Has anybody had a problem like this before?

We have phone in Hawaii and Mexico as well and they upgrade just fine.

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