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Who Me Too'd this topic

IP phones 6921 and 7937G not accessing local directory.

Martin Diaz
Level 1
Level 1

Hi, I recently installed a CME 8.0 with IP phones 6921, 7937G, 7942G, 7962G, 7965G, and IP Communicator, and all telephones except the 6921 and 7937G, can access the local directory, they show message "error XML 4". I checked the XML configuration file for the phones and the parameter <directoryURL>http://10.0.1.1:80/localdirectory</directoryURL> is correct, every name in the local directory use only letters a-z and use less than 25 characters. I just learned that the IP phones 6921 and 7937 are not supported for localization on CME, only english language supported. When phones 6921 and 7937G are reset, they look for files rtl-sccp.jar (6921) and rp-sccp.jar (7937G) which are not present in the localization files. My question is: the phones not accessing the local directory is a firmware related problem? Could be a bug? or has something to do with the phones not getting files rtl-sccp.jar and rp-sccp.jar. I already changed firmware in the phones (9.0.2 and 9.0.3 for the 6921), but the problem remains. Router 3825 has IOS 15.1(2)T1.

Thanks

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