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LMS 4.0 devices not displaying in DCR (Inventry> Device Administration>Add/Import/ Manage Devices)

gupta.dheeraj
Level 1
Level 1

Hi Team,

We are using LMS 4.0 with license of 100 Users. We are managing 12 devices till now. But from last two days I am trying to add a device ( i.e. 2811 router) and after adding the device in DCR (Inventry> Device Administration>Add/Import/ Manage Devices) it displays message i.e. devie added succesfully. But this added device is not displayed in Inventry> Device Administration>Add/Import/ Manage Devices.

observation :

1. In managed device list router 2811 is reflecting in Device Type Groups, but not in all devices.

2. New added device is reflecting in Known device list if we generate a report for know device ( under path Reports>Invenrty>Management Status>Known Device List).

Has anyone had faced this issue before ?  Please help to resolve this issue.

Thanks

Dheeraj Gupta

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