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9971 Firmware upgrade issue.

rajesh.kumar
Level 4
Level 4

We are using CUCM 8.5

When I upgrade firmware I see below information on Phone.

Is this successfully upgraded to ver sip9971.9-2-4-19?

Why do I see ver 9.1 under Phone device ? What is this download status shows Failed?

I would like to know, whether this phone firmware is successfully loaded with ver sip9971.9-2-4-19 ?

Active Load IDsip9971.9-2-4-19
Inactive Load IDsip9971.9-1-1SR1
Download StatusFailed
Requested Load IDsip9971.9-2-2SR1-9
Download Server10.1.9.27
Inactive Load Failure ReasonFile Not Found

Active Network InterfaceEthernet
MAC Address64AE0CF6BDFB
WLAN MAC Address405539AD4872
Host NameSEP64AE0CF6BDFB
Phone DN818
Versionsip9971.9-2-4-19


Device default configured with active and inactive load.

Cisco 9971 SIP


Rgds

Rajesh

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