Hello,
We have an issue here very strange: we have a cluster of UCCX 8.5 and every time we need to change the roles between them some agents cannot login anymore, they receive the typical error message:
"Login failed due to a configuration error. Please ask your system administrator to associate your phone with the RM JTAPI Provider user ID according to the instructions in the administrators guide"
However, the phone is associated perfectly because they were working fine before. As a workaround, we have discovered that if I dissasociate the phone with this user, exit from the user, enter again and re-associate it, in general it will work again.
Until now I was doing that but recently it is happening to more users and this is becoming unmanageable, does anybdoy have this problem as well? any suggestions, please?
Thanks in advance.
