Who Me Too'd this topic

We have a sporadic problem with the jabberLocalConfig.xml file.

By start of the PC Jabber cannot find jabberLocalConfig.xml and Jabber create a new file without the connection settings. The user means that he typed the wrong password!

Here the part of log file of a PC where this issue is happened:

2013-06-28 17:14:09,081 INFO  [0x000013d4] [hubwindowplugin\HubWindowPlugin.cpp(876)] [plugin-runtime] [OnSystemShutDown] - Shutting down Jabber in response to a Windows event.

2013-06-28 17:14:09,081 DEBUG [0x00001304] [common\processing\TaskDispatcher.cpp(29)] [TaskDispatcher] [Processing::TaskDispatcher::enqueue] - Enqueue TelephonyAdapter::ProcessPowerEventImpl - Queue Size: 0

2013-06-28 17:14:09,081 DEBUG [0x000013d4] [\services\impl\ConfigServiceImpl.cpp(34)] [ConfigServiceImpl] [ConfigServiceImpl::getConfig] - getConfig key : [RobustShutdown]

2013-06-28 17:14:09,081 DEBUG [0x00001304] [s\VoicemailSystemMonitorObserver.cpp(41)] [VoicemailService] [VoicemailSystemMonitorObserver::onPowerEvent] -

2013-06-28 17:14:09,081 DEBUG [0x00001408] [\TelephonyAdapterAuthentication.cpp(719)] [TelephonyAdapter] [TelephonyAdapter::ProcessPowerEventImpl] - POWER_DOWN Event detected

2013-06-28 17:14:09,081 DEBUG [0x000013d4] [\services\impl\ConfigServiceImpl.cpp(81)] [ConfigServiceImpl] [ConfigServiceImpl::findConfig] - findConfig key : [RobustShutdown]

2013-06-28 17:14:09,081 INFO  [0x00001408] [control\CallControlManagerImpl.cpp(2102)] [csf.ecc.api] [ecc::CallControlManagerImpl::getConnectionStatus] - getConnectionStatus() = eReady

2013-06-28 17:14:09,081 DEBUG [0x00001304] [src\framework\ServicesDispatcher.cpp(45)] [services-dispatcher] [ServicesDispatcher::enqueue] - ServicesDispatcher.enqueue: class CSFUnified::CallbackTask<enum CSFSystemMonitor::PowerEventTypeEnum::PowerEventType,class CSFUnified::VoicemailAdapter> [04183548]

2013-06-28 17:14:09,081 DEBUG [0x00001408] [e\TelephonyAdapterAuthentication.cpp(89)] [TelephonyAdapter] [TelephonyAdapter::Disconnect] - Disconnecting...

2013-06-28 17:14:09,081 INFO  [0x00001408] [control\CallControlManagerImpl.cpp(1983)] [csf.ecc.api] [ecc::CallControlManagerImpl::disconnect] - disconnect()

2013-06-28 17:14:09,081 DEBUG [0x000013d4] [rc\services\impl\ConfigValueImpl.cpp(30)] [ConfigValueImpl] [ConfigValueImpl::setConfig] - setConfig value : [FALSE]

2013-06-28 17:14:09,081 INFO  [0x00001408] [control\CallControlManagerImpl.cpp(2000)] [csf.ecc] [ecc::CallControlManagerImpl::doDisconnect] - --->

2013-06-28 17:14:09,081 DEBUG [0x000013d4] [pters\config\ConfigStoreManager.cpp(144)] [ConfigStoreManager] [ConfigStoreManager::storeValue] - key : [hubvisible] value : [FALSE]

2013-06-28 17:14:09,081 INFO  [0x00001408] [pper\DeskPhoneConnectionContext.cpp(228)] [csf.ecc] [ecc::DeskPhoneConnectionContext::stop] - DeskPhoneConnectionContext::stop

2013-06-28 17:14:09,081 DEBUG [0x000013d4] [common\processing\TaskDispatcher.cpp(29)] [TaskDispatcher] [Processing::TaskDispatcher::enqueue] - Enqueue ConfigStore::persistValues - Queue Size: 0

2013-06-28 17:14:09,081 DEBUG [0x00001408] [pper\DeskPhoneConnectionContext.cpp(829)] [csf.ecc] [ecc::DeskPhoneConnectionContext::DPLogoutWorkItem::DPLogoutWorkItem] - create DPLogoutWorkItem

2013-06-28 17:14:09,081 DEBUG [0x000013d4] [apters\config\ConfigStoreManager.cpp(86)] [ConfigStoreManager] [ConfigStoreManager::getValue] - key : [hubvisible] skipLocal : [0]  value: [FALSE] success: [true] configStoreName: [localFileStore]

2013-06-28 17:14:09,081 DEBUG [0x00001360] [ers\config\LocalFileConfigStore.cpp(172)] [LocalFileConfigStore] [LocalFileConfigStore::createConfigDirectory] - LocalFileConfigStore::createConfigDirectory()

2013-06-28 17:14:09,081 DEBUG [0x00001510] [pper\DeskPhoneConnectionContext.cpp(834)] [csf.ecc] [ecc::DeskPhoneConnectionContext::DPLogoutWorkItem::run] - Run DPLogoutWorkItem

2013-06-28 17:14:09,081 INFO  [0x00001510] [src\deskphoneprovider\phonelog.cpp(42)] [csf.ecc] [prepareFor2GLogger] - CDPLine::Close -- begin:

2013-06-28 17:14:09,081 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - CDPLine::SendRequest -- begin:

2013-06-28 17:14:09,081 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - CDPProvider::SendRequest -- begin: , msg.sequenceNumber=15, pObject=0x0665E07C, pdunames[msg.msgID]=LINE_CLOSE_REQUEST

2013-06-28 17:14:09,081 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - SendRequest setting msg.sequenceNumber to , msg.sequenceNumber=15

2013-06-28 17:14:09,081 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - Message::encode: , msg.protoVersion=655362, msg.msgID=41, sizeof(Header)=32, fixedSize=12, varSize=0

2013-06-28 17:14:09,081 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - SendRequest Succeed., pdunames[msg.msgID]=LINE_CLOSE_REQUEST, msg.sequenceNumber=15

2013-06-28 17:14:09,081 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - CDPProvider::SendRequest -- end!

2013-06-28 17:14:09,081 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - CDPLine::SendRequest -- end!

2013-06-28 17:14:09,081 INFO  [0x00001510] [src\deskphoneprovider\phonelog.cpp(42)] [csf.ecc] [prepareFor2GLogger] - CDPLine::Close -- end!

2013-06-28 17:14:09,081 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - CDPDevice::Close -- begin:

2013-06-28 17:14:09,081 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - CDPDevice::GetLines -- begin:

2013-06-28 17:14:09,081 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - CDPDevice::GetLines -- end!

2013-06-28 17:14:09,081 INFO  [0x00001510] [src\deskphoneprovider\phonelog.cpp(42)] [csf.ecc] [prepareFor2GLogger] - CDPLine::Close -- begin:

2013-06-28 17:14:09,081 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - CDPLine::SendRequest -- begin:

2013-06-28 17:14:09,096 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - CDPProvider::SendRequest -- begin: , msg.sequenceNumber=16, pObject=0x0665E07C, pdunames[msg.msgID]=LINE_CLOSE_REQUEST

2013-06-28 17:14:09,096 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - SendRequest setting msg.sequenceNumber to , msg.sequenceNumber=16

2013-06-28 17:14:09,096 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - Message::encode: , msg.protoVersion=655362, msg.msgID=41, sizeof(Header)=32, fixedSize=12, varSize=0

2013-06-28 17:14:09,096 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - SendRequest Succeed., pdunames[msg.msgID]=LINE_CLOSE_REQUEST, msg.sequenceNumber=16

2013-06-28 17:14:09,096 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - CDPProvider::SendRequest -- end!

2013-06-28 17:14:09,096 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - CDPLine::SendRequest -- end!

2013-06-28 17:14:09,096 INFO  [0x00001510] [src\deskphoneprovider\phonelog.cpp(42)] [csf.ecc] [prepareFor2GLogger] - CDPLine::Close -- end!

2013-06-28 17:14:09,096 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - CDPDevice::SendRequest -- begin:

2013-06-28 17:14:09,096 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - CDPProvider::SendRequest -- begin: , msg.sequenceNumber=17, pObject=0x066AEEF4, pdunames[msg.msgID]=DEVICE_CLOSE_REQUEST

2013-06-28 17:14:09,096 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - SendRequest setting msg.sequenceNumber to , msg.sequenceNumber=17

2013-06-28 17:14:09,096 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - Message::encode: , msg.protoVersion=655362, msg.msgID=22, sizeof(Header)=32, fixedSize=12, varSize=0

2013-06-28 17:14:09,096 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - SendRequest Succeed., pdunames[msg.msgID]=DEVICE_CLOSE_REQUEST, msg.sequenceNumber=17

2013-06-28 17:14:09,096 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - CDPProvider::SendRequest -- end!

2013-06-28 17:14:09,096 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - CDPDevice::SendRequest -- end!

2013-06-28 17:14:09,096 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - CDPDevice::Close -- end!

2013-06-28 17:14:09,096 INFO  [0x00001510] [src\deskphoneprovider\phonelog.cpp(42)] [csf.ecc] [prepareFor2GLogger] - CDPProvider::Close -- begin:

2013-06-28 17:14:09,096 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - CDPProvider::SendRequest -- begin: , msg.sequenceNumber=18, pObject=0x069BADDC, pdunames[msg.msgID]=PROVIDER_CLOSE_REQUEST

2013-06-28 17:14:09,096 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - SendRequest setting msg.sequenceNumber to , msg.sequenceNumber=18

2013-06-28 17:14:09,096 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - Message::encode: , msg.protoVersion=655362, msg.msgID=9, sizeof(Header)=32, fixedSize=4, varSize=0

2013-06-28 17:14:09,096 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - SendRequest Succeed., pdunames[msg.msgID]=PROVIDER_CLOSE_REQUEST, msg.sequenceNumber=18

2013-06-28 17:14:09,096 DEBUG [0x00001510] [src\deskphoneprovider\phonelog.cpp(45)] [csf.ecc] [prepareFor2GLogger] - CDPProvider::SendRequest -- end!

2013-06-28 17:14:09,096 INFO  [0x00001510] [src\deskphoneprovider\phonelog.cpp(42)] [csf.ecc] [prepareFor2GLogger] - CtiConnection::stop

2013-06-28 17:14:09,096 INFO  [0x00001510] [src\deskphoneprovider\phonelog.cpp(42)] [csf.ecc] [prepareFor2GLogger] - CtiConnection: deleting connection thread!

2013-06-28 17:14:09,096 WARN  [0x00001518] [src\deskphoneprovider\phonelog.cpp(39)] [csf.ecc] [prepareFor2GLogger] - CtiConnection: CTI connection has shut down unexpectedly

2013-06-28 17:14:09,096 ERROR [0x00001518] [src\deskphoneprovider\phonelog.cpp(36)] [csf.ecc] [prepareFor2GLogger] - CtiConnection: Socket disconnect failed!

2013-06-28 17:14:09,096 ERROR [0x00001518] [src\deskphoneprovider\phonelog.cpp(36)] [csf.ecc] [prepareFor2GLogger] - onDisconnected

2013-06-28 17:14:09,096 INFO  [0x00001518] [src\common\thread\WorkerThread.cpp(115)] [csf.ecc] [run] - Finishing thread: CtiConnection

2013-06-28 17:14:09,096 INFO  [0x0000150c] [src\deskphoneprovider\phonelog.cpp(42)] [csf.ecc] [prepareFor2GLogger] - CtiConnection::stop

2013-07-01 07:51:22,187 DEBUG [0x00001348] [rc\LegacyLocalFileStoreConverter.cpp(29)] [jabberutils.LegacyLocalFileStoreConverter] [LegacyLocalFileStoreConverter::convertLegacyLocalFileStore] - C:\Users\rbza0038\AppData\Roaming\Cisco\Unified Communications\Jabber\CSF\Config\jabberLocalConfig.xml does not exist. Attempting to migrate 9.1 config

2013-07-01 07:51:22,197 DEBUG [0x00001348] [c\LegacyLocalFileStoreConverter.cpp(129)] [jabberutils.LegacyLocalFileStoreConverter] [LegacyLocalFileStoreConverter::logConfigMap] - logging converted data to be saved to xml

2013-07-01 07:51:22,197 DEBUG [0x00001348] [c\LegacyLocalFileStoreConverter.cpp(136)] [jabberutils.LegacyLocalFileStoreConverter] [LegacyLocalFileStoreConverter::logConfigMap] -

2013-07-01 07:51:22,197 DEBUG [0x00001348] [c\LegacyLocalFileStoreConverter.cpp(168)] [jabberutils.LegacyLocalFileStoreConverter] [LegacyLocalFileStoreConverter::writeXmlFile] - data converted to new file and xml format

2013-07-01 07:51:22,197 INFO  [0x00001348] [src\JabberApp.cpp(28)] [jabber-app] [start] -

--------------------------------------------------

Starting new instance of Cisco Jabber

--------------------------------------------------

2013-07-01 07:51:22,299 DEBUG [0x0000132c] [lugin-runtime\impl\PluginRuntime.cpp(93)] [plugin-runtime] [initialize] - Initializing plugin runtime.

2013-07-01 07:51:22,299 DEBUG [0x0000132c] [c\plugin-runtime\impl\JabberPrt.cpp(319)] [plugin-runtime] [initializePRT] - Initializing PRT hook.

2013-07-01 07:51:22,299 DEBUG [0x0000132c] [rc\plugin-runtime\impl\JabberPrt.cpp(47)] [plugin-runtime] [InitalizePRTRelatedFilePaths] - PRT related files - Ini: C:\Users\rbza0038\AppData\Local\Temp\JabberPRT.ini

2013-07-01 07:51:22,299 DEBUG [0x0000132c] [c\plugin-runtime\impl\JabberPrt.cpp(293)] [plugin-runtime] [createIniFile] - Creating the initial content of the .ini file.

2013-07-01 07:51:22,299 DEBUG [0x0000132c] [c\plugin-runtime\impl\JabberPrt.cpp(228)] [plugin-runtime] [EnforceFilter] - Memory has been patched for function SetUnhandledExceptionFilter in DLL kernel32.dll

2013-07-01 07:51:22,299 DEBUG [0x0000132c] [c\plugin-runtime\impl\JabberPrt.cpp(228)] [plugin-runtime] [EnforceFilter] - Memory has been patched for function _set_purecall_handler in DLL msvcr90.dll

2013-07-01 07:51:22,299 DEBUG [0x0000132c] [untime\impl\pluginRuntimeConfig.cpp(313)] [pluginRuntimeConfig] [loadPluginsFromConfig] - Loading plugin config: jabber-plugin-config.xml

Any help would be appreciate!

Regards,

Mirko