Dear Experts,
I have a setup of call manager version 9 and contact center express verion 9. I want to enable agent email.
I create CSQ and skill for email and assigned to agents.
we have an email created on the exchange.
I have 2 issues:
- first, I am trying to configure the IMAP and SMTP. SMTP always return error CDAUI2031 Invalid SMTP Server settings
- the other error is regarding Email agent desktop. it always shows loading and is not working. kindly find the attached snapshot.
thanks for your help in advance
Anas
