Using UCCX 9.0.2-10000 in the lab. Attempting to set up demo for customer for next week.
I have the outbound dialer set up, but it's not attempting to make a call (never hits the gateway). In pulling the MIVR logs, I'm seeing something strange (see below). I tried using the new improved and completely impossible to use bug toolkit (why can't they EVER leave things alone that work, but that's another discussion for another day). I can't locate any information about a bug like this. The input file is straightforward enough. But it will not outdial via the sip gateway.
I was going through the outbound troubleshooting guide, and when looking at the Sample MIVR Log Analysis, I was looking for it to retrieve the records as shown in the first step in that document. It never seems to get that far. Any input appreciated.
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1264690: Oct 11 17:06:36.925 EDT %MIVR-CFG_MGR-7-UNK:ConfigManagerImpl-getAll(): given query : .DialingListConfig#3[campaignID=3?EQUAL,callStatus=6?EQUAL]
1264691: Oct 11 17:06:36.925 EDT %MIVR-CFG_MGR-7-UNK:ConfigManagerImpl-getAll(): query[0]: .DialingListConfig#3[campaignID=3?EQUAL,callStatus=6?EQUAL]
1264692: Oct 11 17:06:36.925 EDT %MIVR-CFG_MGR-7-UNK:getAccessor(ConfigQuery) RepositoryAccessors in list = 2
1264693: Oct 11 17:06:36.925 EDT %MIVR-CFG_MGR-7-UNK:getAccessor(ConfigQuery): RepositoryAccessor type = com.cisco.crs.cluster.config.ClusterConfig
1264694: Oct 11 17:06:36.926 EDT %MIVR-CFG_MGR-7-UNK:getAccessor(ConfigQuery): RepositoryAccessor type = java.lang.String
1264695: Oct 11 17:06:36.926 EDT %MIVR-CFG_MGR-7-UNK:getAccessor(ConfigQuery):Try to get the default accessor
1264696: Oct 11 17:06:36.926 EDT %MIVR-CFG_MGR-7-UNK:getAccessor(ConfigQuery)::found a RepositoryAccessor
1264697: Oct 11 17:06:36.926 EDT %MIVR-CFG_MGR-7-UNK:DBAccessor.get(query))
1264698: Oct 11 17:06:36.926 EDT %MIVR-CFG_MGR-7-UNK:Schema class = com.cisco.crs.outbound.DialingListConfig
1264699: Oct 11 17:06:36.926 EDT %MIVR-LIB_JDBC-4-JDBC_LOG_MONITOR:JDBC log: message=Cannot join transaction: do not override hibernate.transaction.factory_class,error_desc=null
1264700: Oct 11 17:06:36.929 EDT %MIVR-CFG_MGR-7-UNK:No objects found: Exception=com.cisco.config.ConfigNotFoundException: Query returned 0 results
1264701: Oct 11 17:06:36.929 EDT %MIVR-CFG_MGR-7-EXCEPTION:com.cisco.config.ConfigNotFoundException: Query returned 0 results
1264702: Oct 11 17:06:36.929 EDT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.config.impl.dbaccessor.DBAccessor.get(DBAccessor.java:530)
1264703: Oct 11 17:06:36.929 EDT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.config.impl.ConfigManagerImpl.getCIRecords(ConfigManagerImpl.java:1438)
1264704: Oct 11 17:06:36.929 EDT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.config.impl.ConfigManagerImpl.getAll(ConfigManagerImpl.java:534)
1264705: Oct 11 17:06:36.929 EDT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.config.Config.getAll(Config.java:1147)
1264706: Oct 11 17:06:36.929 EDT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.config.Config.getAll(Config.java:1052)
1264707: Oct 11 17:06:36.929 EDT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.crs.outbound.DialingListConfig.getDialingListRecords(DialingListConfig.java:499)
1264708: Oct 11 17:06:36.930 EDT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.wf.subsystems.outbound.ReadContactsThread.readCampaigns(ReadContactsThread.java:473)
1264709: Oct 11 17:06:36.930 EDT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.wf.subsystems.outbound.ReadContactsThread.run(ReadContactsThread.java:153)
1264710: Oct 11 17:06:36.930 EDT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1264711: Oct 11 17:06:36.930 EDT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1264712: Oct 11 17:06:36.930 EDT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1264713: Oct 11 17:06:36.930 EDT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.executor.impl.ThreadStubImpl$RequestImpl.run(ThreadStubImpl.java:570)
1264714: Oct 11 17:06:36.930 EDT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1264715: Oct 11 17:06:36.930 EDT %MIVR-SS_OB-7-UNK:Error retreiving config object
1264716: Oct 11 17:06:36.930 EDT %MIVR-SS_OB-7-UNK:ReadContactsThread: readCampaigns: campaignBatchSize after CALLBACK+PENDING+RETRIES=0 for campaignID:3
1264717: Oct 11 17:06:36.930 EDT %MIVR-SS_OB-7-UNK:ReadContactsThread: END
1264718: Oct 11 17:06:37.374 EDT %MIVR-SS_OB-7-UNK:Dialer:printLicenses() total_working_resources:0, OB_contacts_in_progress:0 1264690: Oct 11 17:06:36.925 EDT %MIVR-CFG_MGR-7-UNK:ConfigManagerImpl-getAll(): given query : .DialingListConfig#3[campaignID=3?EQUAL,callStatus=6?EQUAL]
1264691: Oct 11 17:06:36.925 EDT %MIVR-CFG_MGR-7-UNK:ConfigManagerImpl-getAll(): query[0]: .DialingListConfig#3[campaignID=3?EQUAL,callStatus=6?EQUAL]
1264692: Oct 11 17:06:36.925 EDT %MIVR-CFG_MGR-7-UNK:getAccessor(ConfigQuery) RepositoryAccessors in list = 2
1264693: Oct 11 17:06:36.925 EDT %MIVR-CFG_MGR-7-UNK:getAccessor(ConfigQuery): RepositoryAccessor type = com.cisco.crs.cluster.config.ClusterConfig
1264694: Oct 11 17:06:36.926 EDT %MIVR-CFG_MGR-7-UNK:getAccessor(ConfigQuery): RepositoryAccessor type = java.lang.String
1264695: Oct 11 17:06:36.926 EDT %MIVR-CFG_MGR-7-UNK:getAccessor(ConfigQuery):Try to get the default accessor
1264696: Oct 11 17:06:36.926 EDT %MIVR-CFG_MGR-7-UNK:getAccessor(ConfigQuery)::found a RepositoryAccessor
1264697: Oct 11 17:06:36.926 EDT %MIVR-CFG_MGR-7-UNK:DBAccessor.get(query))
1264698: Oct 11 17:06:36.926 EDT %MIVR-CFG_MGR-7-UNK:Schema class = com.cisco.crs.outbound.DialingListConfig
1264699: Oct 11 17:06:36.926 EDT %MIVR-LIB_JDBC-4-JDBC_LOG_MONITOR:JDBC log: message=Cannot join transaction: do not override hibernate.transaction.factory_class,error_desc=null
1264700: Oct 11 17:06:36.929 EDT %MIVR-CFG_MGR-7-UNK:No objects found: Exception=com.cisco.config.ConfigNotFoundException: Query returned 0 results
1264701: Oct 11 17:06:36.929 EDT %MIVR-CFG_MGR-7-EXCEPTION:com.cisco.config.ConfigNotFoundException: Query returned 0 results
1264702: Oct 11 17:06:36.929 EDT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.config.impl.dbaccessor.DBAccessor.get(DBAccessor.java:530)
1264703: Oct 11 17:06:36.929 EDT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.config.impl.ConfigManagerImpl.getCIRecords(ConfigManagerImpl.java:1438)
1264704: Oct 11 17:06:36.929 EDT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.config.impl.ConfigManagerImpl.getAll(ConfigManagerImpl.java:534)
1264705: Oct 11 17:06:36.929 EDT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.config.Config.getAll(Config.java:1147)
1264706: Oct 11 17:06:36.929 EDT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.config.Config.getAll(Config.java:1052)
1264707: Oct 11 17:06:36.929 EDT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.crs.outbound.DialingListConfig.getDialingListRecords(DialingListConfig.java:499)
1264708: Oct 11 17:06:36.930 EDT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.wf.subsystems.outbound.ReadContactsThread.readCampaigns(ReadContactsThread.java:473)
1264709: Oct 11 17:06:36.930 EDT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.wf.subsystems.outbound.ReadContactsThread.run(ReadContactsThread.java:153)
1264710: Oct 11 17:06:36.930 EDT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
1264711: Oct 11 17:06:36.930 EDT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
1264712: Oct 11 17:06:36.930 EDT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
1264713: Oct 11 17:06:36.930 EDT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.executor.impl.ThreadStubImpl$RequestImpl.run(ThreadStubImpl.java:570)
1264714: Oct 11 17:06:36.930 EDT %MIVR-CFG_MGR-7-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
1264715: Oct 11 17:06:36.930 EDT %MIVR-SS_OB-7-UNK:Error retreiving config object
1264716: Oct 11 17:06:36.930 EDT %MIVR-SS_OB-7-UNK:ReadContactsThread: readCampaigns: campaignBatchSize after CALLBACK+PENDING+RETRIES=0 for campaignID:3
1264717: Oct 11 17:06:36.930 EDT %MIVR-SS_OB-7-UNK:ReadContactsThread: END
1264718: Oct 11 17:06:37.374 EDT %MIVR-SS_OB-7-UNK:Dialer:printLicenses() total_working_resources:0, OB_contacts_in_progress:0
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