Hi
I have confiured CCB on CVP 9.0.1. Able to dial into CCB ok however after i select to be called back and leave my number nothing happens. Looked through activity and error logs on all applications and found following errors on 'CallbackQueue' app;
172.22.100.23.1375354715803.16.CallbackQueue,08/01/2013 11:58:40.062,An error occurred in the on end call class com.cisco.cvp.vxml.custelem.callback.LeaveQueue. The error was: onEndCall - "Error: GUID is not in queue table" returned from sending Callback_Leave_Queue request to CallbackServlet
com.audium.server.AudiumException: onEndCall - "Error: GUID is not in queue table" returned from sending Callback_Leave_Queue request to CallbackServlet
at com.cisco.cvp.vxml.custelem.callback.LeaveQueue.onEndCall(LeaveQueue.java:93)
at com.audium.server.controller.Controller.runOnEndCall(Controller.java:3367)
at com.audium.server.controller.Controller.onEndCall(Controller.java:3257)
at com.audium.server.controller.Controller.handleActionConditions(Controller.java:1267)
at com.audium.server.controller.Controller.actionRequest(Controller.java:1239)
at com.audium.server.controller.Controller.doPost(Controller.java:610)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
at java.lang.Thread.run(Thread.java:662)
Any idea what is this about?
Regards,
Ahmad
