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Issue - CTS with TMS

Marcos Salgado
Level 1
Level 1

Hi Folks,

I have a issue, I'm deploying in my customer the TMS 14.3 to schedule the CTS.

But, when i add in TMS the Ip of CUCM, the firts 10 sec is OK, but in a few sec the TMS show the following message:

Warning

#679802 - Organization Top Level Domain is not set (30/08/2013 11:50:38)

When Organization Top Level Domain is not set in Unified CM, Cisco TMS may be unable to schedule or receive feedback about calls involving systems managed by Unified CM.

Sometimes the TMS show the message bellow

Warning! Connection status is 'Username missing'. The displayed system settings and diagnostic messages may be unreliable.

Open Tickets:

Critical error

#679799 - TMS Connection Error (30/08/2013 11:50:13)

There is a connection problem between TMS and the system.

All CTS is with the msg:

Warning! Connection status is 'Manager system not available'. The displayed system settings and diagnostic messages may be unreliable.

Open Tickets:

Major error

#681407 - The System's Unified CM Is Not Available (30/08/2013 13:04:02)

The Unified CM this system is provisioned by is not available.

So, i cant schedule the CTS

The version running are:

CUCM 8.6.2.22900-9

TMS 14.3

CTS 1.9.2(19)

Regards,

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