Hello all,
A customer running UCM 9.1.2 with IM&P 9.1.2. They have rolled out Jabber Desktop as the default application for IM and Presence for the organization. We have setup several "SERVICE PROFILES" inside of UCM to differentiate between Ehanced Presence for employees that have both IP Phones and Jabber, and just Regular Presence for employees that do not have an IP Phone on the system. We made the Regular Presence the "DEFAULT SERVICE PROFILE" and then we ran a bulk update to update all users "currently" in the directory to have the option
HOME CLUSTER and ENABLE User for Unified CM IM and Presence.
CUCM is AD integrated so all the users come from AD
The issue we are experiencing is for any new hires, the account gets created in AD then eventually sync'ed into CUCM. We can't find a switch that allows us to make sure new users have certain "DEFAULT USER" settings namely "HOME CLUSTER" and "Enable User for Unified CM IM and Presence. So these new users are not getting this setting and can not login to Jabber until this occures
Thanks
