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Jabber Windows Client, Email Address / IM Address

Ben Cargill
Level 1
Level 1

We are currently testing a on prem Windows Jabber 9.2.6 deployments.  Cups 8.6.4.

Right now our email address is a different domain then the IM Address.  Is this OK?  Should they be the same as the email address?

Under System, Cluster Top, Settings, The domain name is our internal Windows domain name.

When I add a contact, and view the contact it shows the email address with its domain and the IM address is at the Windows domain.  This works fine and IM / presense works.

I have someone else testing and for them certain peoples contacts are showing both the email and IM address being the same.  The IM address is not using the Windows @domain.  Its using the email for both.  They can't IM those people and dont' have any presense information.

Any assistance would be appreciated.  Thank You.

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