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J4W cannot call EX90 over SIP Trunk to VCS

Vinh Nguyen
Level 1
Level 1

I have J4W version 9.6 with CUCM 9.1 integrated over SIP Trunk to VCS version 7.2 and EX90 endpoint.  Whenever J4W make a call to EX90 the EX90 would answer the call but from J4W it is still ringing continously until hang up call (no audio or video).  When EX90 make a call to J4W, the call is answered from J4W but from EX90 it is still ringing and then after 10 seconds a busy tone is heard on J4W.

If we enable MTP on the SIP Trunk the call is connected but I am getting no video because it is software MTP.  However on the documentation I should not need to enable MTP.  I have followed the documentation very carefully.

If we enable SIP trace for non-MTP call we see that the VCS just continously send INVITE but getting no respond back from CUCM.  Am I hitting a bug?

 

 

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