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AD account getting locked out after password change in Jabber

Shantanu Tiwari
Level 1
Level 1

When user changes his network credentials and does not update them in Jabber. Jabber will still try to connect to phone services and voicemail with the old credentials which is leading to their account getting locked in AD after three attempts.

We are using Jabber 9.6.1, so a fairly new version.

 

Can some suggest if there is a workaround?

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