We are installing a BE6000 with CUCM 10.0 and having a hard time trying to configure a MOH multicast audio source to play continuously. We don't want the audio file, which contains a variety of audio clips, to be played from start on every call put on hold. The Features and Services guide states that we must check a "Play Continuously" check box to make it work but there's no such check box at the Music on Hold Audio Source configuration window.
The guide goes as follows:
Manage Audio Sources
After music on hold audio sources are created, their management occurs entirely through Cisco Unified Communications Manager Administration. Choose to display the Music On Hold (MOH) Audio Source Configuration window. For a given audio source, use this window to add, update, or delete a music on hold audio source. For each audio source file, assign a music on hold audio source number and music on hold audio source name and decide whether this audio source will play continuously and allow multicasting. For an audio source, this window also displays the music on hold audio source file status. See the Find a Music On Hold Audio Source for details.
Does anyone knows why we can't find the Play Continuously check box? This problem, which should be an insignificant detail, is causing us A LOT of trouble.
