08-15-2014 01:44 PM - edited 03-18-2019 03:17 AM
We upgraded VCS's to X8.2.1 for vulnerability remediation. When I look at Status->Calls->Calls the Duration appears to be calculated using the UTC time as the start time and not the local TZ offset. When I have been connected for 7 secs the Duration shows 5 hours 7 secs (the system is using valid NTP servers and is set at CST6CDT). Has anybody else experienced or noticed this?