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upgrade to LMS 4.2.5 - dmgtd.ext being used by another process

mssnider
Level 1
Level 1

I'm upgrading from LMS 4.2.4 to LMS 4.2.5 on a Window's system.

The upgrade wizard starts and the prerequisites are met. It errors out with the following message;

"These files are currently being used by another running process. You must stop all processes listed below to proceed successfully with this installation.

D:\CSCOpx\bin\dmgtd.exe"

 

The processes have stopped though. I ran the command "net stop crmdmgtd" and it returned "The Cisco Prime Daemon Manager service is not started."

So, does anyone know how to get the dmgtd.exe stopped so that I can proceed with the upgrade?

Thanks,

Mike S.

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