Hi all,
Does anyone know of any software out there that can do real-time voice transcription. Obviously something that can integrate with CUCM and/or a Cisco 7900 or 9900 series phone. Basically we are looking for a solution for 1 of our users who has a hard time keeping up with what our customers say. It would be helpful for him to be able to view and read a transcribed version of the phone call on his computer.
We've tried using Dragon NaturallySpeaking from Nuance by connecting the 9971 to a computer via the external audio out port on the 9971. Unfortunately the software transcribes the call poorly. We also looked into ClearCaptions, but they are no longer offering their software.
Thank you in advance,
