The reason why if he logs into AOL first and then into VPN is because that traffic has already been established and will not subsequently go through the VPN connection. If however he killed it and restarted AOL after starting the VPN connection, the AOL based traffic will go through the VPN and be affected by your ACL that blocks 5190.
One reason why your tech may have seen intermitten issues has to do with when the user started AOL. Users who had started AOL before VPN I am sure were fine, users who did it afterwards had the issue.
Unfortunately Split-tunneling only allows for having port 80 traffic not utilize the VPN and save you bandwidth of incoming traffic.
The only solution I can think of, is to inform users that since AOL is not allowed internally, when you connect at home, all traffic from the moment you connect will act like you are in the office and will have the same policies enforced. If you so require AOL, be sure to launch and connect to it before you connect to the VPN to guarantee the connection.
Hi everyone, I would like to thank you in advance for any help you can provide a newcomer like myself!
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