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Cisco AnyConnect Mobility Client

Had a user's PC crash yesterday; moved her to another PC; logged in under her credentials, and when she tries to login to the VPN client, it says "Cisco AnyConnect failed to start.It is already running in another user's session." We have ensured that she is not logged in on her PC that crashed. Is there any other way to ensure she is not logged into the system anywhere else? 

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Cisco Employee

her session is still active

her session is still active it appears. 

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