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cisco anyconnect secure mobilty client secure gateway error

Hi,

could some please help me with the below error,

 err1.PNG

Note: vpn keeps disconnecting for every 10mins when user working from home network and at that time we're getting this error. after user getting disconnected from vpn we have to reenter the credentials to gain access.(single user affected).

 

thanks in advance

 

 

4 REPLIES
VIP Green

Re: cisco anyconnect secure mobilty client secure gateway error

Hi,

 Not able to see the attached. Can you attach again or write it down?

 

 

-If I helped you somehow, please, rate it as useful.-

Community Member

Re: cisco anyconnect secure mobilty client secure gateway error

err1.PNG

Community Member

Re: cisco anyconnect secure mobilty client secure gateway error

please find error message below,
The VPN connection was terminated due to a loss of communication with the secure gateway. A new connection requires re-authentication.

thanks
Silver

Re: cisco anyconnect secure mobilty client secure gateway error

Hello @RK05

 

As you are having problems with this particular user, it will be better if we get the DART file for this computer and analyze the behavior for the connection on this machine only. 

 

https://supportforums.cisco.com/t5/security-documents/how-to-collect-the-dart-bundle-for-anyconnect/ta-p/3156025

 

HTH

Gio

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