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Idle timeout with VPN remote users coming into a COncentrator 3030

I have a VPN Concentrator 3030, which my remote users connect to from home. The idle timeout is set to 30 minutes, however, I do not see anyone disconnected due to lack of activity, even if they are connected for over 24 hours. I assume that they are keeping MS Outlook open and that emails will pop up in their Inbox while connected. I'm sure that Exchange & Outlook are communicating back and forth, and this this is probably the traffic that is keeping the connection "active".

How do I enforce the "Inactive" policy. Can I exclude certain types of traffic?

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Re: Idle timeout with VPN remote users coming into a COncentrato

Microsoft Internet Explorer (MSIE) users add the VPN Concentrator 3000 to the list of trusted sites. Doing so enables the ActiveX control to install with minimal interaction from the user. This is particularly important for users of Windows XP SP2 with enhanced security. Refer to the following sections for instructions.

http://www.cisco.com/en/US/products/hw/vpndevc/ps2284/prod_release_note09186a0080405b6c.html

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