I am not sure that I fully understand what is happening in your situation. It would help to have the config from both routers. And it would help to inlude the dialer-list from the config that goes with the dialer group from the dialer interface.
In general what we frequently see in situations similar to what you describe is that one of the routers does not have dialer group configured or that the dialer-list is very restrictive. If we could see these details from your routers we could make a better determination. But I believe that your description that if you ping on this router the idle seconds are cleared but not on the other router is an indication that the other router does not have dialer group configured.
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